- HEP Heat and Air
- Hometown Service

Hometown Service
Hometown Service | HVAC Unit Replacement | Heating and Air Conditioning | Jellico
When the mountain air turns sticky in summer or biting in winter, Jellico homeowners know they can count on HEPâs Hometown Service Heating & Air Conditioning to keep every room perfectly comfortable. Our licensed, local technicians specialize in HVAC unit replacement, bringing the latest high-efficiency systems that lower energy bills, reduce noise, and provide dependable heating and cooling year-round. From the first inspection to the final thermostat test, we treat your home like our ownâshowing up on time, explaining every option in plain English, and cleaning up before we leave.
As a neighbor-owned company, we understand Jellicoâs unique climate challenges and the importance of quick, honest service. Whether your aging unit is struggling to keep up or youâre ready to upgrade before the next season hits, weâll match you with equipment that fits your space, your budget, and your long-term comfort goals. Ready to breathe easier? Give us a call today and experience the HEP difference.
FAQs
How do I know itâs time to replace my HVAC unit in Jellico instead of repairing it?
Most systems last 12â15 years. If yours is in that age range, needs frequent or expensive repairs, uses R-22 refrigerant, or struggles to meet thermostat settings, replacement is usually more cost-effective. Our technicians perform a free load calculation and cost-of-ownership comparison so you can see whether repairing or replacing will save more money over the next decade.
What size and type of HVAC system is best for homes in Jellicoâs climate?
Because Jellico experiences hot, humid summers and cool winters, most homes benefit from a properly sized heat pump or dual-fuel system rated 14â20 SEER2 (or higher) and 8â10 HSPF2. We conduct a Manual J heat-gain/heat-loss calculation that considers square footage, insulation, window area, and orientation. This prevents the common problems of oversizing (short cycling, humidity issues) or undersizing (long run times, high bills).
How long will the HVAC replacement take and what happens on installation day?
Residential change-outs typically take one full day. We arrive at 8 a.m., protect floors with drop cloths, recover refrigerant, remove the old equipment, set the new indoor coil and air handler/furnace, install the outdoor condenser, reconnect electrical and refrigerant lines, evacuate and charge the system, and perform a 15-point start-up checklist. Before leaving we show you how to use the thermostat, register the warranty, and haul away all debris.
Are there energy-efficiency rebates or tax credits available for new HVAC systems in Tennessee?
Yes. Qualifying ENERGY STARÂŽ heat pumps and furnaces installed in 2024â2025 may earn a federal tax credit of up to 30 % of the project cost (maximum $2,000). TVAâs EnergyRight program also offers $50â$250 per-ton rebates for high-efficiency heat pumps meeting their SEER2/HSPF2 criteria. Our office files all rebate paperwork and supplies the AHRI certificate youâll need for your tax preparer.
What does a new HVAC system cost in Jellico and do you offer financing?
Pricing depends on capacity (2â5 tons), efficiency rating, and whether ductwork modifications are required. In Jellico, turnkey replacements average $6,500â$11,000. We partner with Synchrony and GoodLeap to provide 0 % APR plans for 18 months or low-interest loans up to 120 months, subject to credit approval. We also accept TVA on-bill financing, letting you pay through your utility bill.
How can I keep my new HVAC unit running efficiently and maintain the manufacturerâs warranty?
Enroll in our Comfort Club maintenance plan. We perform two precision tune-ups a yearâspring cooling and fall heating. Services include coil cleaning, refrigerant check, electrical tightening, airflow measurement, and thermostat calibration. Documented annual maintenance is required by Trane, Carrier, Lennox, and Goodman to keep 10-year parts warranties valid. Members also receive 15 % repair discounts and priority scheduling.