Certified Technicians
Certified Technicians | Heating and Air Conditioning | Jellico
When Jellico homes and businesses need reliable comfort, they call on HEP’s certified technicians for expert heating and air conditioning solutions. Our pros arrive on time, troubleshoot efficiently, and explain every option in plain language, so you can make confident decisions about repairs, replacements, or seasonal tune-ups. Backed by rigorous training and a fleet stocked with quality parts, we restore ideal temperatures quickly—even on the coldest nights or the muggiest afternoons.
Choose HEP for honest up-front pricing, energy-saving recommendations, and workmanship that stands the test of East Tennessee weather. Whether you’re scheduling preventative maintenance or facing an unexpected breakdown, our 24/7 emergency response ensures you never have to wait long for comfort to return. Call today and experience why Jellico neighbors trust HEP to keep their indoor climate just right.
FAQs
What HVAC services do your certified technicians provide in Jellico?
Our team in Jellico handles the full spectrum of residential and light-commercial HVAC needs, including new system installation, preventive maintenance, seasonal tune-ups, emergency repairs, indoor-air-quality upgrades, ductwork sealing, and smart-thermostat integration. Because every technician is fully certified and factory-trained, we’re able to service all major brands of furnaces, heat pumps, air conditioners, and mini-split systems.
What qualifications and certifications do your technicians hold?
Every field technician carries NATE (North American Technician Excellence) certification, EPA Section 608 refrigerant handling credentials, and a Tennessee or Kentucky state HVAC license, depending on where the call originates. We also require ongoing factory training to stay current with evolving high-efficiency technologies and safety protocols, so you can be confident the work meets or exceeds local codes and manufacturer specifications.
How fast can you respond to an emergency heating or cooling problem in Jellico?
We maintain a 24/7 live dispatch center in Jellico that routes calls to the on-call technician closest to your location. Most emergencies are answered within 2 hours, and critical no-heat/no-cool situations during extreme weather are prioritized. Our trucks are stocked with common replacement parts, allowing us to resolve roughly 85 percent of breakdowns on the first visit.
Do you offer preventive maintenance plans, and why are they important?
Yes, our Comfort Care Plan includes two precision tune-ups per year—one before the cooling season and one before the heating season—plus priority scheduling, a 15 percent parts discount, and no after-hours service charge. Regular maintenance keeps equipment running at peak efficiency, extends system life, maintains manufacturer warranty coverage, and can cut energy bills by up to 20 percent.
How do I decide whether to repair or replace an older HVAC unit?
As a rule of thumb, if the cost of the repair multiplied by the age of the equipment in years exceeds $5,000, replacement often makes more financial sense. Our technicians will perform a thorough diagnostic, review current efficiency ratings, calculate projected energy savings from a new system, and factor in available rebates to help you make an informed decision. We’ll never recommend replacement unless it’s clearly the better long-term value.
Are there energy-efficient options or rebates available for Jellico homeowners?
Absolutely. We install ENERGY STAR® and SEER2-rated heat pumps, air conditioners, and gas furnaces that qualify for federal tax credits of up to 30 percent, as well as TVA EnergyRight and local utility rebates that can add $150–$600 in additional savings. Our team will walk you through the paperwork, verify eligibility, and even file the rebate forms on your behalf to maximize your return.