Emergency Response
Emergency Response | Heating and Air Conditioning | Jellico
When your Jellico home or business suddenly loses comfort, every minute matters. HEP’s emergency response team is on call 24/7, arriving fast and fully equipped to restore heating and air conditioning before discomfort turns into damage. From furnaces that refuse to ignite on frosty nights to AC systems that quit during sweltering afternoons, our certified technicians diagnose the problem on the spot and deliver reliable repairs that last.
We keep critical parts on hand, offer transparent pricing, and back every fix with a satisfaction guarantee, so you can breathe easy even in a crisis. With deep roots in the Jellico community, HEP treats every customer like a neighbor—because you are. Save our number now, and whenever trouble strikes, you’ll have the region’s most trusted comfort specialists just a call away, ensuring your heating and air conditioning is never left to chance.
FAQs
What situations count as an HVAC emergency and when should I call for help in Jellico?
An HVAC issue is considered an emergency when it threatens your safety, property, or health. Examples include total loss of heat during freezing weather, complete AC failure in extreme summer temperatures, strong gas odors, sparking electrical components, carbon-monoxide alarm activation, water leaks that could damage ceilings or floors, and systems that repeatedly trip breakers. If any of these occur—or if you simply feel unsafe—shut the equipment off at the thermostat or breaker and call our 24-hour dispatch line immediately.
How fast can your emergency technicians get to my home or business in Jellico?
Because we keep fully stocked service vehicles on standby within Campbell County, an on-call technician can typically arrive anywhere in the Jellico city limits in 60 minutes or less. Rural addresses just outside town normally see arrival times of 60–90 minutes. We track each truck by GPS, so our dispatcher can give you a real-time ETA and text updates while the technician is en route.
Do you offer 24/7 emergency service, including nights, weekends, and holidays?
Yes. Our emergency response team operates 24 hours a day, 7 days a week, 365 days a year—even on Christmas and New Year’s Day. The same certified technicians who handle weekday calls rotate through an after-hours schedule, so you will never be routed to an answering service or outsourced crew. A live local dispatcher answers every call and immediately assigns the next available technician.
What should I do while waiting for the HVAC technician to arrive?
1. Turn off the affected equipment at the thermostat or breaker to prevent further damage. 2. If you smell gas, open windows, leave the building, and call the gas utility as well as our emergency line. 3. Check that all household members and pets are safe and move valuables away from any water leaks. 4. Note any recent sounds, smells, or error codes—these clues help the technician diagnose faster. 5. Clear a pathway to the furnace, air handler, or outdoor unit so tools and replacement parts can be brought in quickly.
Can you repair any brand or type of heating and cooling system?
Absolutely. Our EPA-certified technicians are trained on gas and electric furnaces, heat pumps, central air conditioners, mini-splits, rooftop units, boilers, and geothermal systems from all major manufacturers (Trane, Carrier, Lennox, Goodman, Rheem, Mitsubishi, and more). Each service truck carries a broad inventory of universal replacement parts, allowing most emergency repairs to be completed on the first visit.
How much does emergency HVAC service cost, and do you offer financing or upfront pricing?
We charge a flat diagnostic fee for emergency calls, which covers travel to your location and a comprehensive system evaluation. After the diagnosis, you receive a written quote that lists every part and labor charge before any work begins—no hidden fees, ever. If extensive repairs or full equipment replacement are required, we offer same-day financing options with approved credit, plus manufacturer and utility rebates when applicable. All emergency repairs include a 1-year labor warranty and the manufacturer’s parts warranty.