Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Johnson City
When the chill settles over Johnson City and your furnace falters, HEP’s seasoned technicians are ready to roll 24/7. We bring decades of know-how, fully stocked trucks, and a 100% Satisfaction Guarantee that promises you won’t pay a dime until your home is warm again. From strange noises and uneven airflow to sudden system shutdowns, our experts diagnose and perform precise heat repair that restores comfort fast and keeps energy bills in check.
Our guarantee is simple: we’re not happy until you are. That means up-front, no-surprise pricing, courteous professionals who respect your home, and workmanship backed for the long haul. Choose the local team that treats every Johnson City neighbor like family—choose HEP for worry-free comfort all winter long.
FAQs
What does your 100 % Satisfaction Guarantee cover for heat repair services in Johnson City?
If you are not completely satisfied with our workmanship, replacement parts, or your overall experience within the first 12 months of the repair, we will return at no additional cost to make it right. If we still cannot meet your expectations, we will refund the portion of the repair cost you are dissatisfied with—no questions asked.
How quickly can you respond to a no-heat emergency in Johnson City and nearby areas?
We offer same-day emergency service and aim to arrive within 2–4 hours of your call, 24/7, including weekends and holidays. Our technicians are strategically dispatched from multiple locations around Johnson City to minimize travel time.
Are your technicians certified to work on all major furnace and heat pump brands?
Yes. Every technician is EPA-certified and factory-trained to diagnose and repair Carrier, Trane, Lennox, Rheem, Goodman, York, and all other leading brands. We also undergo ongoing training to stay current with evolving codes and high-efficiency equipment.
Will I receive a written estimate before any heat repair begins?
Absolutely. After diagnosing the issue, our technician provides a transparent, flat-rate price in writing. You approve the estimate before any work starts, so there are no hidden fees or overtime charges, even if the repair takes longer than expected.
Do you offer financing options for larger heating repairs?
Yes. For repairs over $500, we partner with several local lenders to provide low-interest and 0 % promotional financing plans (subject to credit approval). Our office staff can walk you through the quick online application process while the technician is onsite.
How can I keep my heating system running smoothly after the repair?
We recommend scheduling annual maintenance each fall, replacing your air filter every 1–3 months, and keeping supply/return vents unobstructed. During our visit, we will explain specific care tips for your model and provide a discounted maintenance plan that extends equipment life and keeps your warranty valid.