Emergency Support
Emergency Support | HVAC Unit Replacement | Heating and Air Conditioning | Johnson City
When your heating or cooling fails without warning, HEP’s emergency team is ready 24/7 to restore comfort to your Johnson City home. Our certified technicians arrive fast, diagnose the problem on the spot, and provide transparent options—whether a quick fix or a full HVAC unit replacement. We carry leading-brand systems on our trucks, so there’s no waiting days for parts; most replacements are completed the same visit, backed by flexible financing and rock-solid warranties.
Choosing HEP means choosing neighbors who care. From safeguarding your property with protective floor coverings to programming your new thermostat and hauling away the old equipment, we handle every detail with courtesy and skill. Call now and feel the difference of a hometown crew dedicated to making emergency breakdowns short-lived and your indoor comfort long-lasting.
FAQs
When should I choose an emergency HVAC replacement instead of a repair?
If your system is more than 12–15 years old, requires frequent repairs, or has suffered a critical failure such as a cracked heat exchanger, failed compressor, or refrigerant leak that uses an obsolete refrigerant, replacement is usually the safer and more cost-effective choice. In Johnson City’s climate, going without reliable heating or cooling can be dangerous, so an emergency replacement ensures your comfort, lowers energy bills, and eliminates the risk of further breakdowns.
How fast can you replace my heating or air-conditioning unit in Johnson City?
Our emergency response team is on call 24/7. In most situations we can be on site within 2 hours, evaluate the system the same day, and complete a standard replacement within 24-48 hours once you approve the quote. We stock the most common furnace, heat pump, and AC models in our local warehouse, allowing us to bypass typical supplier delays.
Which HVAC brands and system types do you install?
We are certified dealers for Trane, Carrier, Rheem, and Goodman, but we service and replace all major brands. Depending on your home’s layout and needs, we can install high-efficiency gas furnaces, electric heat pumps, dual-fuel hybrid systems, packaged rooftop units, and ductless mini-splits. Our comfort specialists will size the equipment according to ACCA Manual J calculations to guarantee proper airflow and peak efficiency.
Will the new HVAC system be energy-efficient and code-compliant?
Yes. Every replacement we perform meets or exceeds the latest Department of Energy SEER2 and AFUE standards as well as all Johnson City and Washington County building codes. We pull the required permits, arrange for municipal inspections, and register the equipment so you qualify for any available manufacturer rebates or federal tax credits for high-efficiency units.
Do you offer financing or payment plans for emergency replacements?
Absolutely. Sudden HVAC failures rarely happen at a convenient time, so we partner with local banks and national lenders to provide same-day approval on 0% APR promotional financing, low-interest term loans, and rent-to-own options. Our office staff will walk you through the application and coordinate all paperwork while the installation crew gets started.
What kinds of warranties and guarantees come with a new HVAC installation?
You’ll receive a 10-year manufacturer’s parts warranty (extended to 12 years on select models) and a 1-year labor warranty from us, with optional coverage up to 10 years. We also include a 100% satisfaction guarantee: if the system doesn’t perform as promised within the first year, we’ll repair or replace it at no additional cost. Annual maintenance agreements are available to keep the warranty valid and your equipment running efficiently.