Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Johnson City
When your comfort falters in the unpredictable Johnson City climate, HEP is ready with fast, expert HVAC unit replacement backed by the area’s most comprehensive warranties. Our NATE-certified technicians install high-efficiency systems engineered to lower energy bills and raise year-round peace of mind, and every unit comes with industry-leading 10-year parts and labor protection—no fine print, just rock-solid coverage.
From the moment you schedule a free in-home assessment to the final thermostat check, we handle the details so you can breathe easier. Transparent, upfront pricing, flexible financing, and 24/7 support mean you’ll never be left in the cold (or the swelter). Choose HEP and experience why homeowners across Johnson City trust us to keep them comfortable today, tomorrow, and for the next decade.
FAQs
What types of warranties come with a new HVAC replacement from your Johnson City team?
Every system we install includes three layers of protection: (1) the manufacturer’s limited parts warranty, (2) our in-house labor warranty, and (3) optional extended coverage plans. Most major brands we carry—such as Trane, Rheem, and Bosch—provide 10- or 12-year coverage on the compressor, coils, and all factory-installed parts once the equipment is registered. We add a complementary two-year labor warranty that covers the cost of our technicians’ time, and you can upgrade that to a 10-year parts-and-labor plan for worry-free ownership.
How long do the standard manufacturer and labor warranties last?
When properly registered within 60 days of installation, our primary equipment lines include a 10- or 12-year limited parts warranty. Heat exchangers on gas furnaces are typically covered for 20 years to lifetime, depending on the model. Our own workmanship (labor) warranty is two full years, but many customers choose the optional 10-year labor extension, which aligns the labor coverage with the parts warranty so you pay nothing out of pocket for qualifying repairs during that period.
What exactly is covered—and not covered—under these warranties?
Covered: compressors, condenser/evaporator coils, blower motors, control boards, and any other original components that fail due to manufacturing defects. If you have the extended labor plan, the service call, diagnostics, and repair labor are also included. Not covered: consumables such as air filters or refrigerant lost due to external leaks, damage caused by improper use, lack of maintenance, power surges, storms, or other ‘acts of God.’ Thermostats are covered only if they were part of the original installation package.
Do I have to do anything to keep the warranty valid?
Yes. All manufacturers require proof of routine maintenance—generally one professional tune-up per year—plus basic homeowner tasks like keeping filters clean and the outdoor unit free of debris. We make it easy by offering an affordable Comfort Club plan that documents each visit, giving you written records should a warranty claim ever arise. Failure to follow these maintenance guidelines can void parts or labor coverage.
How do I file a warranty claim if my HVAC system has an issue?
Simply call our Johnson City office or request service online. Have your installation date and equipment serial number handy; we keep a copy on file as well. Our service coordinator will verify warranty status, schedule a certified technician, and order any needed parts in advance. With an active labor warranty you will owe nothing; without it, only the labor portion is billed. We handle all paperwork directly with the manufacturer so you do not have to chase reimbursements.
Can the HVAC warranty be transferred to a new homeowner if I sell my property?
Yes. Most manufacturers allow a one-time transfer within 90 days of home sale, and our labor warranty mirrors that policy. All you need to do is notify us or the manufacturer with the closing date and new owner’s information. A modest transfer fee (usually $99–$150) may apply for extended labor plans, but the new homeowner then enjoys the remaining years of coverage—an attractive selling point in the Johnson City real-estate market.