Certified Technicians
Certified Technicians | Heating and Air Conditioning | Johnson City
When Johnson City’s weather flips from crisp mountain mornings to steamy summer afternoons, you don’t have time to wonder if your system will keep up. HEP’s certified technicians arrive with the know-how, parts, and friendly attitude that turn breakdowns into quick comebacks. From precision tune-ups to energy-smart upgrades, we treat every home like it’s our own—clean boots, clear answers, and no surprise fees.
Behind each service call stands a crew trained on the latest equipment and backed by decades of regional experience. We troubleshoot with thermal cameras, seal elusive duct leaks, and balance airflow so each room feels just right. The result is a home that hums efficiently, saves you money, and stays comfortable year-round.
Choose the local team your neighbors trust for dependable heating and air conditioning solutions, and feel the difference a certified HEP pro can make today.
FAQs
What heating and air conditioning services do your certified technicians provide in Johnson City?
Our team offers a full range of residential and light-commercial HVAC services, including new system installation, equipment replacement, precision repairs, seasonal tune-ups, ductwork design, indoor air quality upgrades, and 24/7 emergency service. Every visit is performed by a factory-trained, NATE-certified technician who follows state and local code requirements for Washington, Carter, and Sullivan counties.
Are your technicians licensed, insured, and background-checked?
Yes. All of our HVAC professionals hold current Tennessee Mechanical Contractor licenses, carry comprehensive liability and workers’ compensation insurance, and pass rigorous background and drug screenings. We also maintain ongoing training certifications so you can be confident that the technician arriving at your Johnson City home is skilled, trustworthy, and up to date on the latest safety standards.
How fast can you respond if my furnace or AC breaks down after hours?
We provide true 24/7 emergency service within Johnson City and the surrounding Tri-Cities area. A live dispatcher answers the phone day or night, and a certified technician is usually at your door in two hours or less. Our service vans are fully stocked with common replacement parts, allowing us to resolve most no-heat or no-cool calls on the first visit, even on weekends and holidays.
Do you offer preventive maintenance plans for HVAC systems?
Absolutely. Our Comfort Guard Maintenance Plan includes two seasonal tune-ups per year, priority scheduling, a 15% parts and labor discount, no overtime fees, and detailed system health reports. Routine maintenance extends equipment life, keeps energy costs in check, protects manufacturer warranties, and helps prevent inconvenient breakdowns during Johnson City’s hottest and coldest weather.
Which HVAC brands and systems do you service or install?
Our certified technicians are trained to service all major makes and models—Carrier, Trane, Lennox, Goodman, Rheem, York, and more. For new installations we are an authorized Carrier Factory Authorized Dealer, allowing us to offer high-efficiency furnaces, heat pumps, air conditioners, ductless mini-splits, and smart thermostats backed by industry-leading warranties. Whatever brand you own, we have the parts, software, and expertise to keep it running optimally.
Can you help improve my home’s indoor air quality?
Yes. Beyond heating and cooling, we provide comprehensive IAQ solutions such as whole-house air purifiers, high-MERV filtration upgrades, UV germicidal lights, dehumidifiers, humidifiers, and duct cleaning. Our technicians can perform a thorough indoor air quality assessment, measure humidity and particulate levels, and recommend tailored products to reduce allergens, mold spores, and airborne viruses in your Johnson City home.