Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Jonesborough
When summer turns up the heat in Jonesborough, HEP’s certified technicians keep homes cool, efficient, and worry-free. Our team arrives promptly in fully stocked trucks, ready to diagnose, repair, or replace your air conditioning system with precision and courtesy. From whisper-quiet, high-SEER upgrades to swift fixes that restore perfect comfort in a single visit, we combine cutting-edge training with honest, local service that’s been trusted across East Tennessee for decades.
Because we’re part of HEP’s full-service heating and plumbing family, you get seamless solutions that protect every corner of your home—plus 24/7 emergency support when the unexpected strikes. Enjoy transparent pricing, industry-leading warranties, and the peace of mind that only certified experts can deliver. Stay cool, save energy, and let HEP handle the air conditioning so you can focus on what matters most: living comfortably in beautiful Jonesborough.
FAQs
How quickly can your certified technicians reach my home in Jonesborough for an air-conditioning repair?
Because our service hub is located right here in Washington County, we can usually dispatch a technician to any address within the Jonesborough city limits in 2–4 hours during normal business hours. For true emergencies—such as a system failure in extreme heat—we offer 24/7 on-call service and can often be on-site in less than an hour. Our trucks are fully stocked with common replacement parts so most repairs are completed on the first visit.
What brands of air-conditioning systems do you service or install?
Our technicians are factory-trained and NATE-certified to work on virtually every major brand sold in East Tennessee, including Trane, Carrier, Lennox, Goodman, Rheem, York, Daikin, Mitsubishi, and American Standard. Whether you have a conventional split system, a heat pump, a ductless mini-split, or a high-efficiency inverter unit, we have the diagnostic tools and OEM parts to service it properly. When it comes to new installations, we are an authorized dealer for several Energy Star–rated lines and can help you choose the best unit for your home’s size, insulation level, and budget.
Are your technicians licensed and insured in Tennessee?
Yes. Every field technician holds a current Tennessee HVAC/R mechanical contractor license and North American Technician Excellence (NATE) certification. Our company also carries $2 million in general liability coverage and full workers’ compensation insurance, so you’re protected from any liability while we’re working on your property. Copies of licenses and insurance certificates are available upon request.
What are the most common signs that my air conditioner needs professional attention?
Call us if you notice any of the following: • Warm or weak airflow from the vents • Unusual noises such as grinding, squealing, or rattling • Short cycling (system turns on and off every few minutes) • Unexplained spikes in your Jonesborough Power Board electric bill • Ice forming on the outdoor condenser or indoor evaporator coil • Water leaks around the air handler or condensate drain pan • Persistent musty or burning odors Addressing these issues early can prevent larger, more expensive failures and improve overall comfort and efficiency.
Do you offer preventative maintenance plans, and what do they include?
Absolutely. Our Comfort Guard Maintenance Plan includes two precision tune-ups each year—one in the spring for cooling and one in the fall for heating. Each visit covers coil cleaning, refrigerant level check, thermostat calibration, electrical inspection, drain-line flush, and a 21-point safety check. Plan members receive priority scheduling, a 15 % discount on parts and labor, and never pay after-hours fees. Regular maintenance can extend equipment life by 20 % and keep energy bills up to 30 % lower.
Are there energy-efficient upgrade options or rebates available to Jonesborough residents?
Yes. Replacing an older 10–13 SEER unit with a modern 16–20 SEER or variable-speed system can cut cooling costs by 40 % or more. Many of these systems qualify for federal tax credits (up to $2,000 under the Inflation Reduction Act) as well as TVA’s EnergyRight heat-pump rebate program. Some local utilities, such as BrightRidge, also offer bill credits for high-efficiency upgrades. Our team handles the paperwork and will let you know exactly which incentives you qualify for before any installation begins.