Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Jonesborough
When a sudden breakdown leaves your Jonesborough home sweltering, HEP’s Emergency Repairs Heating and Air Conditioning team arrives fast, fully stocked, and ready to restore comfort. Our certified technicians diagnose issues on the spot, talk you through clear repair options, and work with precision so you feel the cool air circulating again before you know it. From clogged condensate lines to compressor failures, we’ve seen—and fixed—it all, 24/7, with upfront pricing and a friendly smile.
Because we live and work in Washington County, we treat every call as a neighbor helping a neighbor. You’ll notice the difference in our punctual arrivals, shoe-cover courtesy, and thorough post-repair inspection. Whether your system is a modern high-efficiency unit or a trusty workhorse nearing retirement, trust HEP to keep your air conditioning running smoothly through the hottest Tennessee afternoons.
FAQs
How quickly can your technicians arrive for an emergency AC repair in Jonesborough?
Because our service center and parts warehouse are located right here in Washington County, we can usually dispatch a certified technician to any Jonesborough address within 60–90 minutes of your call—day or night. Real-time GPS tracking lets our office keep you updated on the exact arrival time, so you’re never left guessing.
What types of air conditioning systems do you service during an emergency call?
Our technicians are trained and equipped to troubleshoot and repair all major residential and light-commercial cooling systems, including traditional split systems, packaged rooftop units, ductless mini-splits, heat-pump systems, and high-efficiency variable-speed units. We carry an extensive stock of universal replacement parts on every truck, giving us a first-visit fix rate of over 85 %.
Are emergency AC repair services available after hours, weekends, and holidays?
Yes. We operate a 24 / 7 / 365 emergency help line staffed by live local dispatchers—not an answering service. Whether it’s 2 a.m. on a Sunday, the Fourth of July, or Christmas Eve, a licensed HVAC specialist is always on call to restore your comfort and protect your home from heat-related damage.
What signs indicate that I should call for emergency air conditioning repair instead of waiting?
You should treat the situation as an emergency if the AC has completely stopped in extreme heat (especially if young children, elderly family members, or pets are present), the indoor temperature is rising rapidly, the system is tripping breakers repeatedly, you smell burning or see smoke, refrigerant lines are icing over, or water is leaking through ceilings or onto electrical components. These issues can create safety hazards or cause extensive property damage, so immediate professional attention is strongly advised.
How much does emergency air conditioning repair cost in Jonesborough?
We charge a flat emergency diagnostic fee that is slightly higher than our standard daytime rate to cover after-hours labor and expedited parts logistics. Once the technician diagnoses the problem, you receive an upfront, no-surprise quote for the complete repair. If you authorize the work, the diagnostic fee is applied toward the total. We also waive all overtime surcharges for customers enrolled in our ComfortCare Maintenance Plan.
Do your emergency repair services come with any guarantees or warranties?
Absolutely. All emergency repairs include a 90-day labor warranty and the manufacturer’s warranty on any parts we install. If the same component fails again within that period, we return at no charge. In addition, every customer receives a written service report and maintenance recommendations to help prevent future breakdowns.