Industry-leading Warranties
Industry-leading Warranties | Heat Repair | Heating and Air Conditioning | Jonesborough
When a crisp Appalachian night settles over Jonesborough and your furnace falters, HEP’s certified technicians arrive fast, equipped to provide dependable heat repair that gets your home cozy again without delay. We service every make and model of heating and air conditioning equipment, and our transparent, up-front pricing means no surprises—just swift solutions backed by the area’s most trusted team.
What truly sets HEP apart is our industry-leading warranties. From labor to parts, our coverage outshines the standard one-year promise offered by many competitors, giving you years of added protection and peace of mind. Choose HEP for heat repair today, and feel confident knowing that your comfort, safety, and savings are safeguarded long after the job is done.
FAQs
What makes your heating and air-conditioning warranties “industry-leading”?
Our warranties combine long coverage periods with broad protection and local support. Every new qualifying furnace, heat pump, or air-conditioning system we install in Jonesborough automatically includes a 10-year manufacturer parts warranty, a 2-year labor warranty backed by our own company, and up to 12 years of compressor coverage on select high-efficiency models. Because we are a factory-authorized dealer, claims are processed quickly and repairs are performed by our in-house NATE-certified technicians using genuine OEM parts—no third-party call centers or lengthy wait times.
How long does the warranty last on a new heat pump or furnace installation in Jonesborough?
• Parts: 10 years from the date of installation (registration required within 60 days). • Labor: 2 years for standard systems and 5 years for our Premium Protection Plans. • Compressor/heat exchanger: Up to 12 years depending on the model. • Optional extended coverage: You can add a 10-year labor extension that aligns with the manufacturer’s parts warranty, giving you truly worry-free protection for a full decade.
Is labor included in the warranty or only replacement parts?
Both are available. The manufacturer warranty automatically covers parts, while our company provides an in-house labor warranty for the first 24 months at no extra charge. If you choose our Premium Protection Plan, labor is covered for 5–10 years. That means if your blower motor or igniter fails under warranty, you pay nothing for the part and, depending on your plan, nothing or a reduced flat fee for the professional service call.
Do I need to register my equipment or schedule regular maintenance to keep the warranty valid?
Yes. Most manufacturers require product registration within 60 days of installation to activate the full 10-year parts warranty. We handle that paperwork for you and email a confirmation once it’s complete. In addition, annual professional maintenance is required to keep both parts and labor coverage in force. Our Comfort Club plans meet this requirement with two seasonal tune-ups, priority scheduling, and documentation that satisfies the manufacturer if a claim is ever filed.
Can the warranty be transferred to a new homeowner if I sell my property in Jonesborough?
In most cases, yes. The remaining balance of the manufacturer’s parts warranty is transferrable within 90 days of closing for a one-time $99 administrative fee. Our labor warranty and Premium Protection Plans are also transferable at no cost, provided the new owner contacts us to update the service record. Transferability is a great selling point because it assures the buyer that the HVAC system is protected long after the sale.
What should I do if I need heat repair under warranty—what is the process and will I have any out-of-pocket costs?
1. Call our local Jonesborough service line 24/7 or schedule online. 2. Provide the equipment’s serial number and installation date; we confirm warranty status in our system. 3. A certified technician arrives, diagnoses the issue, and submits the claim electronically. 4. Genuine parts are installed—often from our truck stock—so most repairs are completed the same day. 5. You pay $0 for covered parts. Labor costs depend on your plan: standard warranty holders pay our discounted diagnostic fee, while Premium Protection Plan customers pay nothing at all. 6. We document the repair and update the manufacturer’s records to keep your warranty in good standing.