Meticulous Installation

HEP Heat and AirMeticulous Installation

Meticulous Installation | HVAC Unit Replacement | Heating and Air Conditioning | Jonesborough

When East Tennessee’s weather swings from sticky summer heat to brisk mountain chills, homeowners in Jonesborough count on HEP for comfort that never wavers. Our licensed technicians specialize in HVAC unit replacement, delivering a seamless upgrade that lowers energy bills and restores whisper-quiet, even temperatures throughout your home. From the moment we step through your door, we protect floors, respect schedules, and communicate every detail so you always know what’s next.

What sets HEP apart is a meticulous, start-to-finish process:

  • Precise load calculations to size your new system for peak efficiency
  • Clear, upfront pricing with no surprises and multiple financing options
  • Immaculate installation that includes ductwork tuning, smart-thermostat setup, and a spotless cleanup

Ready to retire that underperforming furnace or AC? Schedule your free in-home consultation today and discover why Jonesborough neighbors trust HEP for comfort that’s installed right—the first time.

FAQs

How can I tell whether my HVAC system in Jonesborough really needs to be replaced rather than repaired?

Common signs include frequent breakdowns, rising utility bills, uneven heating or cooling, loud operation, use of R-22 (now phased out), and equipment that is 12–15 years old. During our free in-home assessment, we run load calculations, inspect ductwork, and review service history to determine whether a repair is cost-effective or if a full replacement will save you more in the long run.

What happens during your “meticulous installation” process?

Our installation follows a 25-point checklist: we start with a Manual J load calculation specific to Jonesborough’s climate, verify proper refrigerant line sizing, install vibration-isolating pads, pressure-test and evacuate refrigerant lines to 500 microns, balance airflow room by room, seal and insulate all duct connections, calibrate the thermostat, and document static pressure and temperature split readings before we leave. You receive a copy of all readings and photos for your records.

How long will an HVAC replacement take, and will I be without heating or cooling?

Most standard replacements take 1 day; complex jobs with duct modifications may take 2 days. We schedule your install when weather conditions are mild whenever possible, arrive with all equipment pre-staged, and maintain temporary comfort with portable heaters or spot coolers if extreme temperatures occur, minimizing any downtime to a few hours.

Which brands and efficiency levels do you offer, and how do I choose the right one?

We are certified dealers for Trane, Lennox, and Rheem, offering systems from 14.3 SEER2 (meeting the new Southeast region minimum) up to 22 SEER2 inverter heat pumps. Choice depends on your budget, home size, insulation level, and how long you plan to stay in the home. We present good, better, and best options along with life-cycle cost comparisons so you can make an informed decision.

Are there rebates, tax credits, or financing programs available in Washington County, TN?

Yes. Qualifying high-efficiency heat pumps and furnaces may earn up to a $2,000 federal tax credit under the Inflation Reduction Act. Local utility BrightRidge often offers $150–$400 rebates for ENERGY STAR® heat pumps, and we partner with TVA EnergyRight for additional incentives. 0% APR financing for 18 months or low-payment 10-year plans are available through Synchrony and Wells Fargo for approved credit.

What kind of warranty and ongoing maintenance do you provide after installation?

All systems come with a 10-year parts warranty and a 1-year labor warranty, which we extend to 10 years of labor when you enroll in our ComfortGuard maintenance plan. This plan includes two precision tune-ups per year, priority service within 24 hours, and a 15% discount on any future repairs, ensuring your new system runs efficiently and stays under warranty requirements.

HEP Heat and Air
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(423) 228-7742