Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Jonesborough
When sudden breakdowns threaten your family’s comfort in Jonesborough, HEP arrives fast, tools in hand and solutions ready. Our licensed technicians are on call around the clock, restoring warmth on icy nights or cool relief on sweltering afternoons with the same friendly professionalism neighbors have trusted for decades.
From pinpointing a faulty igniter to replacing a worn-out compressor, we carry the expertise and stocked vans needed to finish most jobs on the first visit. One call connects you to courteous dispatchers, real-time updates, and transparent pricing—so even an unexpected crisis feels manageable.
Don’t let a surprise outage interrupt sleep, work, or weekend plans. Reach out any time for emergency repairs and experience why Jonesborough homeowners rely on HEP for dependable heating and air conditioning care when it matters most.
FAQs
What counts as an HVAC emergency that requires immediate service?
Any situation that endangers your family’s safety, comfort, or property is considered an emergency. This includes a complete loss of heating or cooling during extreme weather, burning smells or smoke coming from the unit, unusual loud noises indicating mechanical failure, refrigerant or gas leaks, frozen coils, electrical shorts, or water leaks that can damage ceilings, walls, or flooring. If you are unsure whether your problem is an emergency, call us—our on-call dispatcher will help you decide.
Do you offer 24/7 emergency HVAC repairs in Jonesborough?
Yes. Our Jonesborough team is on standby 24 hours a day, 7 days a week, including weekends and holidays. When you call after regular business hours, you will reach a live operator who can dispatch a certified technician immediately. We keep fully stocked service vehicles in the area so we can respond quickly, even in the middle of the night.
How fast can a technician arrive at my home?
Because we station technicians and service vans throughout Washington County, our average response time within Jonesborough is 60–90 minutes. In severe weather or during peak demand we prioritize life-safety situations first, but we will always give you an honest arrival window when you call and keep you updated by text or phone as the technician is en route.
What brands and types of equipment can you repair?
Our EPA-certified technicians are trained to service every major HVAC brand, including Trane, Carrier, Lennox, Rheem, Goodman, American Standard, York, and Daikin. We repair gas and electric furnaces, heat pumps, central air conditioners, ductless mini-splits, packaged rooftop units, thermostats, and indoor air-quality accessories. We carry most common replacement parts on our trucks to eliminate extra trips and speed up repairs.
How much does an emergency repair typically cost?
We charge a flat emergency service fee that covers the technician’s trip and complete diagnostic. After identifying the problem, you will receive an upfront, written quote for parts and labor—no work begins until you approve the price. Costs vary depending on the complexity of the repair, but most after-hours fixes fall between $150 and $600. We accept major credit cards, offer flexible financing, and back every repair with a 1-year parts and labor warranty.
What can I do to prevent future HVAC emergencies?
The best prevention is routine maintenance. We recommend two tune-ups per year—one in spring for your cooling system and one in fall for heating. Regular maintenance catches worn parts early, keeps refrigerant levels correct, cleans coils and burners, and ensures safe electrical connections. Change air filters every 1–3 months, keep outdoor units clear of debris, and install surge protection to safeguard sensitive electronics. Ask about our Comfort Club maintenance plan, which provides biannual tune-ups, priority scheduling, discounted repairs, and extended warranties so you’re less likely to face a sudden breakdown.