Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Karns
When the chill settles over Karns and your furnace decides to quit, HEP’s emergency team is already on the way. We know a failed heater never happens at a “good” time, so our certified technicians are on call 24/7, arriving fast with fully stocked trucks and the expertise to tackle every kind of heat repair. From malfunctioning igniters to mysterious thermostat glitches, we diagnose issues quickly, explain your options in plain language, and restore warmth before the cold can spread.
Homeowners trust HEP because we combine small-town courtesy with cutting-edge equipment and transparent, upfront pricing. We protect your home with drop cloths, clean up every workspace, and back each repair with solid warranties—so the only thing left behind is dependable comfort. Call, click, or text and feel the heat come back to your Karns home today.
FAQs
What types of heating systems can you repair during an emergency visit in Karns?
Our technicians are trained and certified to service gas furnaces, electric furnaces, heat pumps, dual-fuel systems, ductless mini-splits, and packaged HVAC units. We carry common replacement parts on our service vehicles so most repairs—such as igniter replacements, blower motor issues, thermostat failures, and refrigerant problems—can be completed on the spot.
How fast can a technician get to my home after I place an emergency call?
Because we have crews stationed in West Knox County 24/7, the average arrival time within Karns is 60–90 minutes. During extreme weather spikes or city-wide outages, we triage calls based on safety risks (no heat with elderly, infants, or medical needs first) and provide realistic time-of-arrival updates by phone or text.
Is there an additional fee for late-night, weekend, or holiday heat repair?
Yes, emergency service outside of normal business hours includes a flat dispatch fee that covers the overtime labor cost. That fee is quoted up-front when you schedule. After the diagnostic, you will receive a written estimate for any parts and labor, and we proceed only with your approval—no surprise charges.
What can I do to stay safe and protect my system while waiting for the technician?
• Turn off the heating unit at the thermostat or breaker if you smell gas, hear loud metal-on-metal noises, or see sparking. • Keep all supply and return vents open to prevent heat buildup in one section of ductwork. • Use portable space heaters safely—at least 3 feet from combustibles—and never leave them unattended. • If temperatures are below freezing, open cabinet doors under sinks and let faucets drip to prevent frozen pipes.
Will an emergency repair affect my manufacturer or extended warranty?
No. We follow OEM procedures and use factory-approved replacement parts when specified. All work is documented, and we provide digital invoices you can keep with your warranty records. If a component is still under warranty, you pay only labor and any non-covered materials.
What happens if the technician can’t fix the system the same night?
In rare cases where a specialty part must be ordered or the unit is deemed unsafe to operate, the technician will: 1. Secure the system and ensure there are no safety hazards. 2. Provide temporary heating options (space heaters) and tips to minimize heat loss. 3. Expedite parts ordering through our priority suppliers—often for next-day delivery. 4. Schedule the return visit at the earliest available slot and credit your initial diagnostic fee toward the final repair.