Labor Warranties

Labor Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Kelso

When your Kelso home needs a dependable HVAC unit replacement, HEP’s Labor Warranties give you more than new equipment—they deliver lasting confidence. Every installation is performed by certified technicians who treat your house like their own, and our labor coverage backs that craftsmanship for up to ten years. From the first thermostat check to the final system startup, you’ll know exactly who to call and what to expect should anything ever need adjusting.

Because we bundle generous labor protection with energy-efficient heating and air conditioning systems, you enjoy lower utility bills, fewer surprise repair costs, and priority service that skips the waiting list. It’s the hassle-free way to keep your indoor comfort on track through Kelso’s chilly winters and warm, Pacific-Northwest summers—courtesy of the team that’s always “happy to be of service,” HEP.

FAQs

What does your labor warranty cover for an HVAC unit replacement in Kelso?

Our labor warranty covers all installation-related workmanship for your new heating or air-conditioning system. If any issue arises because a component was not installed, calibrated, or sealed correctly, we will return, diagnose, and correct the problem at no charge for parts or labor. This includes refrigerant line leaks, duct connections, thermostat wiring, and system start-up adjustments performed on the day of replacement.

How long is the labor warranty valid, and can I extend it?

Standard labor coverage is 12 months from the installation date. Homeowners may upgrade to a 5- or 10-year labor plan at the time of purchase or within 60 days of installation. Extended plans include annual performance checks, priority scheduling, and zero trip fees for warranty calls throughout the term.

Is the labor warranty transferable if I sell my home in Kelso?

Yes. If you sell your property during the warranty period, the remaining labor warranty can be transferred to the new homeowner for a one-time $50 administrative fee. The request must be submitted within 30 days of closing to keep the coverage active for the balance of the term.

What situations are not covered under the labor warranty?

The labor warranty excludes problems caused by lack of routine maintenance, damage from power surges or lightning, alterations made by another contractor, and issues stemming from the building’s electrical or structural deficiencies. Manufacturer defects in parts fall under the equipment warranty, although we still handle the parts replacement labor during the first year.

How do I submit a labor warranty claim, and how quickly will you respond?

Call our Kelso office or fill out the online service form and choose "Warranty Service." Provide the serial number of the unit and a brief description of the issue. A dispatcher will confirm your request within two business hours, and our goal is to have a technician on-site within 24 hours (48 hours during extreme weather surges).

Are there maintenance requirements to keep the labor warranty valid?

Yes. The system must receive professional maintenance at least once a year for heating and once a year for cooling. You may use our in-house maintenance plan or another licensed HVAC contractor, but you must keep records of each visit. Dirty filters, blocked condensate drains, or neglected outdoor units discovered during a warranty call can void coverage for that specific failure.