Emergency Repair
Emergency Repair | Air Conditioning | Heating and Air Conditioning | Kingsport
When your Kingsport home turns into a sauna on the hottest afternoon of the year, you don’t have time to wait for next-day service. HEP’s emergency repair team answers the call 24/7, arriving fast with fully stocked trucks and NATE-certified technicians who can diagnose, repair, or replace any brand of air conditioning equipment on the spot. From sudden refrigerant leaks to complete system failures, we bring the experience, tools, and genuine concern that restore your family’s comfort without surprise fees or high-pressure sales tactics.
Because we’re rooted in the Tri-Cities, we understand the region’s sweltering summers—and we treat every service call like it’s our own home on the line. Count on transparent pricing, clear communication, and workmanship that’s backed by iron-clad guarantees. With HEP’s emergency repair heating and air conditioning specialists by your side, a cool and reliable home climate is only a phone call away.
FAQs
How quickly can you arrive for an emergency air-conditioning repair in Kingsport?
Because we keep a dedicated on-call team in the Kingsport area 24/7/365, our average arrival time inside city limits is 60–90 minutes. During severe weather or peak heat waves it may extend to about two hours, but you will always receive a live ETA text or call as soon as the technician is dispatched.
What situations count as an “air-conditioning emergency”?
We define an emergency as any cooling problem that threatens your family’s safety, comfort, or property. Examples include no cooling during extreme heat, electrical smells or sparking at the indoor or outdoor unit, frozen coils that cause water leaks, and AC failures in homes with infants, elderly residents, or medically sensitive equipment. If you are unsure, call us—our dispatcher can help you decide whether immediate service is needed.
Do you charge extra for after-hours, weekend, or holiday service calls?
Unlike some HVAC companies, we do not apply a flat “overtime” surcharge. Our diagnostic fee stays the same around the clock. Parts and labor are itemized exactly as they are during normal business hours. The only time you may see a price difference is if a specialty component must be rushed in overnight from a supplier, and we will review those costs with you before work begins.
Are your technicians certified to work on all AC brands and models?
Yes. Every field technician holds EPA Section 608 certification and NATE (North American Technician Excellence) credentials. We receive ongoing factory training from major manufacturers such as Trane, Carrier, Lennox, Goodman, Rheem, and Mitsubishi. That means we can diagnose and repair central air conditioners, heat pumps, ductless mini-splits, and packaged rooftop units regardless of brand or age.
What should I do while waiting for the technician to arrive?
1. Turn off the AC at the thermostat and the breaker if you notice burning smells, sparks, or water pooling. 2. Check and replace a clogged air filter; sometimes this restores limited cooling. 3. Open interior doors to promote airflow and close blinds to reduce solar gain. 4. If safe, place towels around any indoor leaks to protect floors. 5. Keep pets and children away from the equipment so the technician has clear access when they arrive.
Do emergency repairs come with any warranty or follow-up support?
Absolutely. All replacement parts carry their full manufacturer warranty—typically one year or more—and our labor is guaranteed for 90 days on emergency repairs. If the same issue reoccurs within that window, we will return at no charge. We also offer optional maintenance plans that include bi-annual tune-ups, priority scheduling, and a 15 % discount on any future repairs.