Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Kingsport
When an icy Appalachian night sneaks up on Kingsport and your furnace falters, HEP’s emergency service team is already rolling toward your driveway. Our certified technicians arrive in fully stocked trucks, ready to diagnose the issue, restore warm airflow, and protect your home from the risks of frozen pipes or carbon-monoxide leaks. From older gas units to the latest high-efficiency systems, we bring decades of local know-how, transparent pricing, and a neighborly attitude that turns a stressful breakdown into a swift, reassuring fix.
Day or night, one call connects you to dependable heat repair backed by HEP’s 24/7 live support, satisfaction guarantee, and industry-leading warranties. We’ll explain every option, respect your budget, and leave the workspace cleaner than we found it—so all you notice is the cozy comfort returning to every corner of your home. Stay safe, stay warm, and let the hometown pros keep Kingsport’s winter chill outside where it belongs.
FAQs
What counts as a heating emergency, and when should I call?
Any situation in which your furnace, heat pump, or boiler stops producing heat during cold weather, is making burning or electrical smells, is tripping breakers, or is leaking gas, water, or refrigerant is considered an emergency. In Kingsport winters, indoor temperatures can drop quickly and pipes can freeze, so if your system won’t run, is cycling on and off, or is showing error codes, call us right away—day or night.
How fast can your technicians get to my Kingsport home?
We maintain a dedicated emergency response team that covers all of Sullivan County. In most cases we can dispatch a certified technician to any Kingsport address within 1 hour of your call. Our trucks are fully stocked with common repair parts so most problems are fixed on the first visit.
Are your heat repair services really available 24/7, including weekends and holidays?
Yes. Heating failures rarely happen during regular business hours, so our live phone lines, on-call technicians, and parts warehouse operate 24 hours a day, 365 days a year—including Thanksgiving, Christmas, and New Year’s. You will never pay extra just because you need help at 3 a.m.
What equipment brands and types can you service?
Our NATE-certified technicians are factory-trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, boilers, and ductless mini-splits from all major brands—Trane, Carrier, Lennox, Rheem, York, Goodman, Daikin, Mitsubishi, and more. We also handle older or discontinued models and can source OEM or high-quality universal replacement parts.
How much will emergency heat repair cost, and will I get an estimate first?
After a quick diagnostic, the technician will quote a flat-rate price based on the repair needed, not on an hourly clock. You’ll see the exact cost—including parts, labor, and any after-hours fee—before we start. If multiple repair options exist, we’ll explain each one so you can choose what fits your budget. We accept cash, credit, debit, and offer short-term financing for larger repairs.
What can I do after the repair to prevent future heating emergencies?
Regular maintenance is the best protection. We recommend a professional tune-up every fall to clean burners, inspect heat exchangers, test safety controls, and check refrigerant levels. Replace filters every 1–3 months, keep outdoor heat-pump units clear of ice and debris, and install a smart thermostat to monitor performance. Ask your technician about our Kingsport Comfort Club; members receive two precision tune-ups a year, priority scheduling, and discounts on future repairs.