Same Day
Same Day | Heat Repair | Heating and Air Conditioning | Kingsport
When a sudden chill sweeps through your Kingsport home, you don’t have time to wait days for comfort. HEP’s same-day heating and air conditioning team specializes in fast, no-nonsense heat repair, restoring warmth before the cold has a chance to settle in. From sputtering furnaces to unresponsive heat pumps, our local, NATE-certified technicians arrive with fully stocked service vans, transparent pricing, and a 100% satisfaction guarantee—so you can get back to cozy living without surprise costs or callbacks.
Day or night, weekends or holidays, one call connects you to real people who care about your comfort. We diagnose issues on the spot, explain your options in plain English, and fix most problems during the first visit, all while respecting your time and home. Trust HEP for reliable heat repair that’s as friendly as it is fast, and discover why Kingsport homeowners have depended on us for decades.
FAQs
What does “same-day heating and air conditioning repair” mean for Kingsport homeowners?
It means that if you call before our 3:00 p.m. cutoff time, we commit to dispatching a certified technician and completing the majority of heating or cooling repairs before midnight of the same calendar day—no waiting until tomorrow. If a special-order part is required, we’ll provide a temporary solution (space heaters, portable AC, or system bypass) so you still have comfort that night.
How fast can a technician actually get to my Kingsport home after I place a service call?
Our on-call dispatch center tracks real-time GPS locations of all trucks covering Sullivan, Hawkins, and Washington counties. Most customers inside Kingsport city limits see a technician at their door within 60–90 minutes; outlying areas such as Colonial Heights or Fall Branch typically receive service within 2–3 hours. We’ll text you an exact ETA as soon as your job is assigned.
Do you charge extra for emergency, evening, or weekend heat repairs?
No. Transparent flat-rate pricing is the backbone of our service. Whether your furnace fails at 2 p.m. on Tuesday or 9 p.m. on Saturday, the diagnostic fee and labor rates stay the same. The only time costs vary is when replacement parts differ in price. We believe you shouldn’t have to pay a “panic premium” just because your unit quit outside 9-to-5 hours.
What brands and types of heating systems can you service or repair?
Our EPA- and NATE-certified technicians work on virtually every major brand sold in East Tennessee, including Trane, Carrier, Rheem, Goodman, York, Lennox, Amana, and American Standard. We repair gas and electric furnaces, heat pumps, dual-fuel hybrids, ductless mini-splits, and packaged rooftop units. We also have access to OEM and high-quality aftermarket parts for older or discontinued models.
What should I do before the technician arrives to speed up the repair process?
1. Turn the system off at the thermostat to prevent further damage. 2. Clear any furniture or stored items away from the indoor unit and the attic, crawlspace, or closet where it’s located. 3. Make sure pets are secured. 4. Have your last maintenance record or warranty paperwork handy if available. 5. List any symptoms you noticed—strange noises, smells, error codes—so you can share them quickly with the technician. These simple steps can shave 15–30 minutes off diagnostic time.
Is your same-day repair work guaranteed?
Yes. All labor comes with a 1-year workmanship warranty, and most replacement parts carry a manufacturer warranty ranging from 1–10 years. If the exact repair we performed fails within 365 days, we’ll return and fix it again at no cost. We also offer a 100 % satisfaction guarantee: if you’re unhappy with the service for any reason during the first 30 days, we’ll make it right or refund the labor portion of your invoice.