Free In-home Assessment
Free In-home Assessment | HVAC Unit Replacement | Heating and Air Conditioning | Kingsport
When your furnace strains on frosty mornings or your AC wilts in the summer heat, HEP’s free in-home assessment is the quickest way to discover whether a simple tune-up will do or if an HVAC unit replacement is the smarter investment. Our friendly, certified technicians arrive on time, inspect every component, and explain—in plain English—how your current system is affecting comfort, energy bills, and indoor air quality in Kingsport homes. There’s zero pressure, just crystal-clear recommendations and up-front pricing tailored to your square footage and lifestyle.
Should you choose to upgrade, we handle the entire process—from sizing and financing options to flawless installation—so you can relax and enjoy reliable, energy-efficient heating and cooling for years to come. Book your complimentary assessment today and feel the HEP difference before the next weather swing catches you off guard.
FAQs
What does the free in-home HVAC assessment include?
Our comfort specialist will visit your Kingsport residence to evaluate your current heating and cooling equipment, inspect ductwork, measure windows and rooms, check insulation levels, and review your energy bills. We also perform an air-flow and load calculation to see how much heating or cooling your home actually needs. When we leave, you’ll have a written report that explains the health of your existing system, efficiency findings, and properly sized replacement options—at no cost and with no obligation.
How do I schedule the free assessment in Kingsport, and how long does it take?
Scheduling is simple: call our office, use the online booking form, or chat with us on the website and request a convenient date and time. Most assessments take 60–90 minutes depending on the size and accessibility of your home. Evening and Saturday appointments are available for Kingsport homeowners who work during regular business hours.
Will the technician try to sell me a unit during the assessment?
No. Our assessment is informational, not a sales pitch. The specialist’s goal is to give you accurate data about your system’s condition and outline replacement options only if you need them. All recommendations are left in writing so you can review them later, compare quotes, or seek second opinions without pressure.
How do you determine the right size HVAC system for my home?
We use Manual J load-calculation software, which factors in square footage, orientation, insulation R-values, window types, occupancy, and duct efficiency. This ensures the new unit is neither undersized (leading to comfort problems) nor oversized (causing short-cycling and higher bills). Kingsport’s climate zone and local building codes are also built into the calculation.
Are there rebates or financing options available for replacements in Kingsport?
Yes. Many high-efficiency heat pumps and air conditioners qualify for TVA EnergyRight and BrightRidge utility rebates, and federal tax credits of up to 30% (capped at $2,000) for qualifying heat pumps are in effect through 2032. We also offer 0% APR financing for up to 18 months with approved credit, plus low-monthly-payment plans that can be rolled into your electric bill.
What happens after the assessment if I decide to move forward with replacement?
You’ll receive a detailed proposal listing equipment model numbers, efficiency ratings, warranty terms, and a guaranteed installation price. Once you approve it, we order the equipment, pull any required Kingsport permits, and schedule installation—often within 3–5 business days. Installations are completed in one day for most homes, followed by startup testing, thermostat tutorial, and registration of your factory warranties.