Emergency Calls

Emergency Calls | Air Conditioning | Heating and Air Conditioning | Kingston

When Kingston heat waves strike and your air conditioning quits without warning, HEP is ready to roll 24/7. One call brings a certified technician to your door—fully stocked truck, diagnostic tools in hand, and the know-how to restore cool comfort fast. From refrigerant leaks and frozen coils to total system shutdowns, we tackle emergencies with the same care we’d give our own homes.

Locally owned and rooted in the Hudson Valley for over half a century, HEP blends small-town service with big-league expertise. We explain every option, quote upfront, and never leave a mess behind. Whether you’re in a downtown loft or a lakeside cottage, trust the team your neighbors recommend for reliable fixes that last long after the temperature drops. Stay cool, Kingston—help is just a phone call away.

FAQs

What qualifies as an air-conditioning emergency and when should I call?

Any situation that threatens your comfort, safety or property is considered an emergency. This includes complete system failure during extreme heat, electrical burning smells, breakers that keep tripping, refrigerant leaks, frozen coils, or water leaking through ceilings or walls. If shutting the unit off does not immediately solve the problem, call our Kingston emergency line right away—24 hours a day, 7 days a week.

How fast can a technician reach my home or business in Kingston?

Because we keep fully stocked service vehicles on standby across the city, our average response time within Kingston (including Amherstview, Barriefield, Glenburnie and the rural outskirts) is 60–90 minutes. During severe heat waves demand can spike, but we continually triage calls to make sure the most urgent situations—such as homes with infants, seniors, or medical conditions—receive priority.

Do you really operate 24/7, even on weekends and holidays?

Yes. Heating and cooling emergencies rarely wait for regular business hours, so our dispatch centre, parts warehouse and on-call technicians remain available around the clock—nights, weekends and statutory holidays included. You will reach a live local operator, never an answering machine, and we will dispatch the next available licensed technician immediately.

What should I do while waiting for the technician to arrive?

1) Turn the thermostat to OFF and switch the breaker for the A/C at the electrical panel to prevent further damage. 2) If you suspect a refrigerant or electrical issue, keep people and pets away from the unit. 3) Open windows or use portable fans for ventilation and comfort. 4) If water is leaking, lay towels around the area and place a container under the drip to protect flooring. 5) Have model numbers, recent service records, and any warranty paperwork ready to speed up diagnostics once the technician arrives.

How much does an emergency service call cost in Kingston?

Our flat emergency dispatch fee is quoted up-front over the phone and covers travel, priority scheduling and the first 30 minutes of diagnostics. After that, labour is billed in 15-minute increments and all replacement parts are itemised. You will receive a written estimate before any repair work starts, so there are no surprises. We waive the dispatch fee for customers who proceed with recommended repairs over $350.

Are your repairs covered by warranty, and do you install original parts?

All emergency repairs carry a one-year parts and labour warranty, and longer coverage may apply when we install OEM (original equipment manufacturer) components still under the equipment’s factory warranty. We stock common OEM and high-quality universal parts on our service trucks, so most fixes can be completed on the first visit. You will receive a written warranty certificate and maintenance tips to help prevent future emergencies.