Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Kingston
When Kingston nights turn teeth-chattering cold, HEP’s emergency service team is already on the road—stocked trucks, seasoned technicians, and a promise to restore comfort fast. One call launches a 24/7 response that pinpoints the problem, explains the fix in plain English, and gets your system humming again before frozen pipes or sleepless hours set in. No overtime gimmicks, no mystery fees—just neighbors helping neighbors with precision, courtesy, and a handshake you can trust.
Whether your furnace is blowing cool air, cycling on and off, or refusing to start at all, our certified pros bring decades of local know-how to every heat repair. We back each job with transparent pricing, iron-clad warranties, and the peace of mind that comes from choosing Kingston’s most responsive heating and air conditioning specialists. Call HEP today and warm up to service that never leaves you out in the cold.
FAQs
How quickly can you arrive for an emergency heat repair in Kingston?
Our technicians are on call 24/7 and can typically be at any home or business in the Kingston area within 60–90 minutes of your call. Because all parts of our fleet are GPS-tracked, we dispatch the closest available, fully stocked service vehicle to minimize wait time.
What kinds of heating systems do you service during emergencies?
We repair all major residential and light-commercial heating systems, including natural-gas and propane furnaces, boilers (steam and hot-water), heat pumps, ductless mini-splits, and electric baseboard or radiant heaters. Our vans carry common replacement parts so most jobs can be completed on the first visit.
What should I do while waiting for the technician to arrive?
1) Turn off the system at the thermostat and, if you smell gas, shut the gas valve and leave the building. 2) Keep doors closed to retain whatever heat remains. 3) Never use ovens, grills, or unvented space heaters for temporary warmth—these can cause carbon-monoxide poisoning. 4) Have your model and serial numbers handy; it can speed up parts matching once the tech arrives.
How much does an emergency heat repair typically cost?
Emergency service calls start at $129, which covers the trip fee and initial diagnostic. After diagnosis, the technician will quote a flat rate for parts and labor before any work begins, so you know the full price upfront. We also waive the trip fee if you proceed with the repair and offer financing for larger jobs.
Are your technicians licensed and insured to work in Ontario?
Yes. All of our heating specialists hold valid Ontario G2 or G1 gas-fitter licences, are certified by the Technical Standards and Safety Authority (TSSA), and carry full liability and WSIB insurance. We undergo annual safety audits and follow Kingston municipal codes and provincial regulations to protect your home and family.
How can I prevent future heating emergencies?
The best defense against breakdowns is regular maintenance. We recommend a full furnace or boiler tune-up every fall, which includes cleaning burners, inspecting heat exchangers, checking safety controls, and replacing filters. Our Comfort Shield Maintenance Plan provides two precision tune-ups per year, priority scheduling, and a 15% discount on any repairs, helping you avoid unexpected failures during Kingston’s cold snaps.