24/7 Emergency Service
24/7 Emergency Service | Heating and Air Conditioning | Kingston
When your system falters in the dead of night or during a weekend cold snap, HEP’s round-the-clock experts are already on the road. Our certified technicians arrive fast, armed with the parts and know-how to restore reliable heating and air conditioning to homes and businesses across Kingston. From sudden furnace failures to AC breakdowns, we diagnose, repair, and optimize on the spot, so you can get back to comfort without missing a beat.
Customers choose HEP for more than our 24/7 availability—they trust our transparent pricing, courteous service, and decades of local experience. One call connects you to live support, real-time updates, and a team that treats your emergency like their own. Day or night, rain or shine, count on us to keep Kingston cozy or cool with dependable heating and air conditioning solutions whenever you need them most.
FAQs
What situations count as a true HVAC emergency?
Anything that poses a safety risk or leaves your home without heating or cooling when outside conditions are extreme qualifies as an emergency. Examples include a furnace that won’t ignite during freezing temperatures, an air-conditioner failure in a severe heatwave, the smell of gas or burning wiring, loud banging or grinding noises from the unit, and water or refrigerant leaks that could damage your property.
How fast can you get to my Kingston residence?
Because we keep an on-call technician in the city 24/7, our average arrival time within Kingston is 60–90 minutes from the moment you approve the dispatch. We use GPS-tracked vans and real-time traffic data to choose the quickest route, and we carry common replacement parts on board so most problems are fixed in a single visit.
Do you work on every make and model of furnace or air conditioner?
Yes. Our licensed technicians are factory-trained to diagnose and repair all major brands, including Lennox, Trane, Carrier, Goodman, Rheem, Daikin, and older or discontinued models. We stock a wide range of universal components—ignitors, capacitors, blower motors, control boards—so we can complete most repairs immediately, and we have supplier partnerships for rapid sourcing of specialty parts.
What should I do while waiting for the emergency technician?
First, shut off the HVAC system at the thermostat or breaker if you smell gas, hear loud noises, or notice sparks or smoke. For no-heat calls, close curtains and block drafts to retain warmth; for no-cool calls, open windows if nighttime temperatures are lower. Keep pets and children away from the equipment, note any error codes on the display, and have your recent maintenance records handy—this information can speed up diagnosis once we arrive.
Is there an extra charge for after-hours, weekend, or holiday service?
Our diagnostic fee is the same 24/7, with a small flat after-hours premium that we disclose before dispatch—no surprise surcharges or hidden mileage costs. Once the technician evaluates your system, you’ll receive a written, up-front quote that covers labour and parts, so you can decide whether to proceed with the repair before any work begins.
Do emergency repairs come with a guarantee?
Absolutely. All parts we install are backed by a minimum 1-year manufacturer’s warranty, and we include a matching 1-year labour warranty. If the same issue recurs within that period, we’ll return at no charge. We also perform a complimentary safety and performance check before we leave to ensure the entire system is running reliably.