Certified Technicians
Certified Technicians | Heating and Air Conditioning | Kingston
In Kingston, homeowners and businesses alike turn to HEP’s certified technicians for reliable, year-round comfort. Our team combines years of hands-on experience with continuous training to deliver precision heating and air conditioning services—from meticulous system installations to fast, fool-proof repairs. We arrive on time, treat your space with care, and explain every option clearly, so you can make confident decisions about efficiency, indoor air quality, and long-term savings.
Whether your furnace sputters on the coldest night or your AC strains under summer humidity, one call to HEP sets everything right. We stock our vans with premium parts, back our work with rock-solid guarantees, and offer flexible financing to keep your budget comfortable too. Discover the peace of mind that comes with certified expertise and hometown dedication—schedule your appointment today and feel the difference by tomorrow.
FAQs
What certifications do your heating and air-conditioning technicians hold?
All of our Kingston HVAC technicians are fully licensed under Ontario’s Technical Standards & Safety Authority (TSSA) for Natural Gas & Propane, and they maintain current ODP/ODS (Ozone Depleting Substances) certification for refrigerant handling. Many also carry additional NATE (North American Technician Excellence) and Red Seal endorsements. These credentials ensure that every installation, repair, and maintenance visit complies with provincial codes, manufacturer specifications, and the latest safety standards.
How fast can you respond to an emergency furnace or AC breakdown in Kingston?
Because we keep a dedicated on-call team inside Kingston city limits, our average response time for no-heat or no-cool emergencies is 2 hours or less—24/7, 365 days a year. When you call, a dispatcher immediately confirms your location, triages the problem, and sends the nearest certified technician with a stocked service vehicle to restore comfort as quickly as possible.
Which heating and cooling systems do you service?
We work on virtually every residential and light-commercial system used in Kingston: high-efficiency gas furnaces, electric furnaces, ducted and ductless heat pumps, central air conditioners, rooftop units, hydronic boilers, in-floor radiant heating, HRVs/ERVs, and indoor air-quality accessories such as humidifiers and air cleaners. Our technicians receive factory training from leading brands—Lennox, Carrier, Trane, Mitsubishi, York, Goodman, and more—so your warranty stays intact.
Do you offer preventative maintenance plans? What’s included?
Yes. Our ComfortCare maintenance plans provide one spring tune-up for your cooling equipment and one fall tune-up for your heating equipment each year. Each visit includes safety testing (gas leaks, carbon monoxide), cleaning of burners or coils, airflow/temperature checks, electrical inspection, filter replacement (standard 1" filter included), and written efficiency reports. Members also receive priority scheduling, 15 % off parts and labour, and $0 diagnostic fees if a covered system breaks down between visits.
How can I tell whether to repair or replace my furnace or air conditioner?
We recommend considering replacement when (1) the unit is over 12–15 years old, (2) repair costs exceed 40 % of the price of a new, more efficient model, (3) energy bills have steadily risen despite regular maintenance, or (4) the equipment uses R-22 refrigerant, which is no longer produced. During a service call, our technician will provide a detailed cost–benefit analysis so you can make an informed decision based on operating cost, reliability, and available rebates.
Are there rebates or incentives for upgrading to high-efficiency HVAC equipment in Kingston?
Absolutely. Homeowners may qualify for up to $6,500 in rebates through the federal Canada Greener Homes Grant when installing ENERGY STAR® certified heat pumps or hybrid heating systems. Enbridge Gas customers can access additional incentives under the Home Efficiency Rebate Plus (HER+) program. Our office handles all the paperwork, energy audits, and proof-of-installation documents to ensure you receive every dollar you’re entitled to.