- HEP Heat and Air
- Preventative Maintenance Plans

Preventative Maintenance Plans
Preventative Maintenance Plans | Heating and Air Conditioning | Kingston
When winter winds whistle across the Clinch or summer humidity settles over Kingston, HEP’s preventative maintenance plans keep comfort steady and surprises at bay. Our certified technicians perform meticulous inspections, cleanings, and performance tests that uncover tiny issues long before they become expensive emergencies, helping every homeowner enjoy quieter operation, healthier air, and lower utility bills.
Membership means two precision tune-ups a year, priority scheduling, and exclusive discounts on repairs or upgrades—all for less than the cost of one major breakdown. Give your family uninterrupted peace of mind and give your equipment a longer, more efficient life by enrolling today; it’s the simplest way to protect your heating and air conditioning system all year long.
FAQs
Why is preventative maintenance important for heating and air-conditioning systems in Kingston’s climate?
Kingston experiences humid summers and cold, often damp winters. These conditions force HVAC equipment to work harder, accelerating wear on compressors, blower motors, belts, and heat exchangers. Scheduled maintenance keeps components clean, lubricated, and properly adjusted, reducing unexpected breakdowns by up to 90 %, extending equipment life by 30 % or more, and helping your system handle rapid temperature swings common along Lake Ontario.
What services are included in your HVAC preventative maintenance plan?
Each visit follows a 20-plus-point checklist. For air conditioners we inspect refrigerant levels, clean the outdoor condenser coil, flush condensate lines, tighten electrical connections, test capacitors, and verify thermostat calibration. For furnaces or heat pumps we clean and inspect burners or heat exchangers, replace or wash filters, check gas pressures, test safety limits, and lubricate moving parts. Every plan also includes a full system efficiency report, priority scheduling, and a 15 % discount on any parts or repairs discovered during the visit.
How often should my system be serviced under the plan?
We recommend two visits per year—one in spring for cooling equipment and one in fall for heating components. This timing ensures your air conditioner is ready before the summer humidity sets in and your furnace or heat pump is tuned up before the first frost. Light-commercial clients or homes with pets, smokers, or allergy concerns may benefit from quarterly filter checks, which we can add at a reduced plan rate.
Will preventative maintenance really lower my energy bills?
Yes. Dirty coils, clogged filters, and low refrigerant can reduce HVAC efficiency by 5–25 %. After a tune-up, most customers see utility savings of 10 % or more because the system cycles less frequently and reaches set temperatures faster. Our technicians also verify airflow and duct integrity, which can eliminate costly air leaks that waste conditioned air.
What happens if my system breaks down while I’m on the plan?
Plan members receive 24/7 priority service. If a covered system fails, our on-call technician will respond ahead of non-members, even on weekends or holidays. Diagnostic fees are waived, and you automatically get the 15 % parts and labour discount. Because we already have your equipment history, repairs are faster and more accurate.
How much does the plan cost and is it worth it?
For most Kingston homes, annual coverage starts at $16.95 per month for a single furnace or air conditioner, or $27.95 for both. The average repair for an unmaintained unit ranges from $350 to $900; a single avoided breakdown often pays for several years of membership. Add the energy savings—typically $100–$200 per year for a mid-sized home—and the plan quickly becomes a cost-neutral, worry-free way to protect your comfort.