- HEP Heat and Air
- Energy-smart Replacement

Energy-smart Replacement
Energy-smart Replacement | Air Conditioning | Heating and Air Conditioning | Knoxville
Stay cool through Tennessee’s steamy summers with HEP’s energy-smart replacement heating and air conditioning solutions. Our Knoxville technicians pair precision-engineered equipment with expert installation to keep your home comfortable while trimming utility bills. By upgrading to today’s high-efficiency systems, you’ll enjoy whisper-quiet performance, healthier indoor air, and the peace of mind that comes with factory-backed warranties—all delivered by a local team that treats you like family.
Whether your outdated unit is limping along or you’re planning ahead, HEP makes the process stress-free. We perform a detailed load calculation, present clear pricing and financing options, and even handle the paperwork for TVA EnergyRight rebates. Let us show you how a smart investment in modern air conditioning pays off season after season, turning Knoxville’s hottest days into effortless comfort.
FAQs
Why should I consider an energy-smart replacement air conditioner instead of repairing my old unit?
If your current system is more than 10–12 years old, uses phased-out R-22 refrigerant, or faces a repair that equals 25–30 % of the price of a new unit, replacement is usually the smarter financial choice. Modern ENERGY STAR® air conditioners deliver SEER2 ratings up to 20, cutting cooling costs by 20–40 %. You also gain better humidity control, quieter operation, stronger warranties and compatibility with smart thermostats. In short, you avoid rising repair bills and lock in lower monthly energy expenses for the next 15+ years.
What efficiency rating (SEER2) do you recommend for Knoxville’s climate, and how much can I expect to save?
Knoxville lies in the Department of Energy’s Southeast region, which requires a minimum SEER2 of 14.3 for new central air systems. We typically recommend stepping up to 16–18 SEER2. This range balances up-front cost with noticeable utility savings in our hot, humid summers and mild winters. For a 2,000-sq-ft home with a $160 average summer electric bill, upgrading from a 10-SEER unit to a 16-SEER2 model can trim $35–$45 per month during peak cooling season—$400–$500 a year—while also lowering your carbon footprint.
Are heat pumps a good energy-smart replacement option for both heating and cooling in East Tennessee?
Absolutely. Today’s inverter-driven heat pumps can heat efficiently down to 0 °F, well below Knoxville’s typical winter lows. A single system handles air conditioning in summer and heating in winter, eliminating the need for a separate furnace if your ductwork is in good shape. Pairing a heat pump with an electric resistance or gas backup gives you maximum comfort and the 30 % federal tax credit (up to $2,000) currently available for high-efficiency heat pumps.
What rebates, tax credits or utility incentives are available in Knoxville for high-efficiency HVAC upgrades?
1. Federal 25C Tax Credit: Claim 30 % of equipment and installation costs (capped at $2,000) for qualifying heat pumps and $600 for high-efficiency air conditioners. 2. TVA EnergyRight® Program: Participating utilities like KUB often offer $150–$400 per ton rebates on high-efficiency heat pumps and AC systems when installed by a Quality Contractor Network member. 3. Local Power Company Rebates: Some co-ops provide additional bill credits for ENERGY STAR replacements. 4. Manufacturer Promotions: Seasonal rebates of $200–$1,000 are common on variable-speed units. We handle all paperwork to make sure you receive every incentive you’re entitled to.
How long does it take to replace an air conditioner and what should I expect on installation day?
Most residential replacements are completed in a single day. Our crew arrives between 8–9 a.m., protects flooring with drop cloths, and removes the old condenser and indoor coil. We then: • Make any needed duct or plenum modifications • Install the new indoor evaporator coil and outdoor condenser • Run new electrical whip and refrigerant lines if required • Evacuate, weigh in the exact refrigerant charge, and test for leaks • Perform an airflow and thermostat calibration • Haul away and recycle the old equipment You’ll receive a walkthrough of the system and maintenance tips before we leave, and we register your warranty the same day.
How do I maintain my new energy-smart system to keep it running efficiently year-round?
1. Replace or clean filters every 1–3 months. 2. Keep the outdoor condenser free of leaves, grass and debris with at least 24 in. of clearance on all sides. 3. Schedule a professional tune-up each spring (cooling) and fall (heating). We check refrigerant charge, clean coils, tighten electrical connections and verify airflow. 4. Use a programmable or smart thermostat to avoid over-cooling when you’re away. 5. Maintain proper attic insulation and seal duct leaks to prevent energy loss. Following these steps can preserve your system’s efficiency, prevent surprise breakdowns and keep manufacturer warranties valid.