Transparent Pricing
Transparent Pricing | Air Conditioning | Heating and Air Conditioning | Knoxville
When the Tennessee heat cranks up, Knoxville homeowners trust HEP for comfort that never comes with sticker shock. Our NATE-certified technicians arrive on time, diagnose your system, and share an upfront, flat-rate quote before a single tool is lifted. No hidden fees, no mysterious line items—just clear, transparent pricing that lets you cool off long before your next power bill arrives. Whether you need a quick refrigerant recharge, a smart-thermostat upgrade, or a whole-home efficiency check, we treat every home as if it were our own.
Because lasting comfort is about more than cold air, we back every repair, tune-up, and installation with iron-clad guarantees and flexible financing. From historic craftsman bungalows in North Knoxville to the newest builds in Farragut, our locally owned team tailors solutions that fit your square footage, lifestyle, and budget. Experience air conditioning done right—clarity on costs, craftsmanship you can feel, and courteous service you’ll remember long after the summer sun sets.
FAQs
What does “transparent pricing” mean for your air-conditioning services in Knoxville?
Transparent pricing means you know the exact dollar amount of every service before any work begins. We publish a flat-rate price menu for common repairs and replacements, and every custom job is accompanied by a written, line-item estimate that shows equipment, labor, permits, taxes, and disposal fees separately. The price you sign off on is the price you pay—no last-minute up-charges, “weekend premiums,” or other surprises when the technician hands you the invoice.
How much should I expect to pay for a new central air-conditioning system?
For an average 2,000-sq-ft Knoxville home, a professionally installed 14–16 SEER single-stage system typically runs $5,500–$8,000. Higher-efficiency 17–20 SEER two-stage or variable-speed units range from $8,500–$13,000. Final cost depends on the home’s cooling load, ductwork condition, electrical upgrades, thermostat choice, and any city or county permit fees. We measure and calculate these factors during a free in-home assessment, then give you an all-inclusive quote valid for 30 days so you can compare without pressure.
Are there any hidden fees I should watch for when comparing HVAC quotes?
Common hidden fees in the industry include refrigerant recovery charges, equipment haul-away, start-up commissioning, and extended labor warranties. Our transparent pricing bundles those costs into the upfront quote so you don’t get nickel-and-dimed later. If an unexpected issue—such as rotten floor decking under the air handler—is discovered, we stop, show you photos, and present a fixed price for the additional work before proceeding. Nothing is added to your invoice without your written approval.
Do you offer financing or payment plans for air-conditioning replacements?
Yes. Through local Knoxville credit unions and national lenders we provide 0% APR promotions for 6–18 months, traditional loans up to 120 months, and low-monthly-payment plans tied to your utility bill through the TVA EnergyRight program. All financing terms, interest, and fees are disclosed on the same document as your equipment quote so you can see the true cost of each option.
How does transparent pricing help me save money compared with time-and-materials billing?
With flat, upfront pricing you avoid the open-ended labor charges that can balloon when a job runs long. Because we price repairs by task—based on Knoxville-area averages—we assume the efficiency risk, not you. You can also compare our fixed quote to any competitor’s offer line by line, making rebates, warranties, and energy savings easier to evaluate. Many customers ultimately spend less because they choose the most cost-effective solution instead of the cheapest sticker price.
Does your transparent pricing extend to maintenance plans and warranties?
Absolutely. Our Precision Tune-Up plan is $179 per system per year and covers two seasonal visits, priority scheduling, and a 15% repair discount—no additional “membership fees.” Extended labor warranties are offered in three clear tiers (5, 10, or 12 years) with the exact cost printed next to the equipment price on your estimate. You’ll know the long-term ownership cost of your AC before you decide, and you can opt in or out of any add-on without affecting the base installation price.