Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Knoxville
When a sudden chill creeps through your Knoxville home, you don’t have time to wonder who you can trust—HEP’s certified technicians arrive fast, fully equipped, and ready to deliver precise heat repair that restores comfort on the first visit. Our team is trained on every major brand of furnace and heat pump, so whether your system sputters at dawn or quits during a frosty evening, we diagnose the issue with cutting-edge tools and fix it with genuine factory-approved parts.
Homeowners across East Tennessee choose us because we combine small-town courtesy with big-league expertise: transparent, upfront pricing; 24/7 emergency availability; and a satisfaction guarantee that turns first-time callers into lifelong customers. From preventive maintenance to complex component replacements, your heat repair is handled by professionals who live, work, and raise their families right here in the Knoxville community—so we treat your home like our own.
FAQs
What signs indicate that I need professional heat repair for my Knoxville home?
Common warning signs include uneven or insufficient heat, unusual noises (banging, squealing, rattling), short-cycling (frequent on/off), spikes in utility bills, a persistent burning smell, or the heater failing to start at all. If you notice any of these issues, contact our certified technicians promptly to prevent further damage and restore safe, efficient operation.
Are your technicians certified and experienced in repairing all major heating systems?
Yes. Every technician on our team holds EPA Section 608 certification and specific manufacturer training for leading brands such as Trane, Carrier, Lennox, Rheem, Goodman, and York. Our experts are trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, mini-split systems, and hybrid dual-fuel units, ensuring you receive knowledgeable service no matter what type of system you own.
Do you provide emergency heat repair services in Knoxville, and how quickly can you respond?
Absolutely. We offer 24/7 emergency heat repair throughout Knoxville and the surrounding communities. Calls received after hours are dispatched immediately, with most customers seeing a technician at their door within 2 hours. Our service vehicles are fully stocked so we can complete most repairs on the first visit, even in the middle of the night or on holidays.
How much should I expect to pay for heat repair, and do you offer upfront pricing?
Repair costs vary based on the nature of the problem and required parts, but typical residential heat repairs in Knoxville range from $120 for minor electrical fixes to $750 for major component replacements such as blower motors or heat exchangers. We provide a flat-rate, upfront quote after diagnosis, so you know the full price before work begins—no hidden fees or overtime surcharges.
What warranty or guarantee do you provide on your heat repair work?
We stand behind our repairs with a two-part guarantee: a 1-year labor warranty covering workmanship and a manufacturer’s parts warranty (typically 1–10 years, depending on the component). If an issue we fixed recurs within the warranty period, we’ll return and resolve it at no additional cost. Our goal is 100% customer satisfaction and long-term system reliability.
How can I prevent future heating breakdowns after the repair is completed?
The best defense against unexpected failures is regular maintenance. We recommend a professional tune-up each fall, which includes cleaning burners/coils, inspecting safety controls, calibrating thermostats, checking voltage/amperage, and replacing filters. Enrolling in our Comfort Club maintenance plan provides two precision tune-ups per year, priority scheduling, and a 15% repair discount—helping extend equipment life, lower utility bills, and reduce the likelihood of costly emergency repairs.