24/7 Emergency Line
24/7 Emergency Line | Heat Repair | Heating and Air Conditioning | Kodak
When your furnace quits on a frosty Smoky Mountain night, you don’t have time to hunt for help—you need it now. HEP’s 24/7 emergency line connects you to certified technicians in Kodak who arrive fast, diagnose precisely, and deliver lasting heat repair that restores comfort before the chill can settle in. With fully stocked trucks and decades of local experience, we tackle everything from igniter failures to mysterious rumbling noises, all while respecting your home and your schedule.
Our team knows that a heater breakdown can feel overwhelming, so we keep the process simple: upfront pricing, clear communication, and workmanship backed by the HEP guarantee. Whether it’s midnight, a holiday, or the middle of a blizzard, one call puts your worries to rest and your home back to cozy. Don’t wait—save our emergency number and feel confident that dependable warmth is only minutes away.
FAQs
What situations count as a true heating emergency in Kodak?
Any loss of heat when outside temperatures are near freezing, unusual burning smells, electrical sparking at the furnace, loud bangs or metal-on-metal grinding noises, carbon-monoxide alarms, or any time vulnerable occupants (infants, elderly, or medically fragile people) are at risk all qualify as emergencies. If you are unsure, call our 24/7 hotline—our dispatcher will help you decide whether you need an immediate visit or a next-day appointment.
How fast can your technicians get to my home or business?
Because our service trucks are strategically stationed throughout Sevier County, the typical response time within Kodak is 60–90 minutes, even at night, on weekends, and during holidays. During severe weather spikes we triage calls by urgency (no heat, safety risks, health concerns first), but you will always receive an accurate, real-time ETA via text or phone.
Are your on-call technicians qualified to work on any brand or fuel type?
Yes. Every emergency technician is EPA-certified, NATE-certified, and factory-trained on all major gas, electric, heat-pump, oil, and dual-fuel systems, including Carrier, Trane, Lennox, Rheem, Bryant, Goodman, and mini-split brands like Mitsubishi and LG. Our trucks carry common OEM parts so most repairs are finished in a single visit.
What should I do until the technician arrives?
Shut off the system at the thermostat and breaker if you notice smoke, sparks, or burning odors. Keep doors closed to retain residual heat; use space heaters only on sturdy surfaces away from flammables. If carbon-monoxide is suspected, evacuate and ventilate immediately. Have your model and serial numbers handy and clear a pathway to the equipment so the technician can work quickly.
How much does 24/7 emergency heat repair cost?
There is a flat after-hours diagnostic fee that covers travel, system inspection, and a written estimate. You approve all work and pricing before repairs begin—no surprise charges. We waive the after-hours premium for Comfort Club members, and we offer financing options for large repairs. Basic parts replacements often run $150–$350; major component repairs can range $400–$1,200.
Will you provide a temporary fix or a permanent solution during an overnight call?
Our goal is always a permanent repair on the first visit. If a specialty part has to be ordered, we will perform a safe temporary bypass or install a universal part so you have heat until we return—typically within 1–2 business days once the part arrives. All work is backed by our 1-year labor warranty and the manufacturer’s part warranty.