Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | La Follette
When the winter chill sneaks into La Follette homes, HEP’s Satisfaction Guarantee stands between you and the cold. Our licensed technicians arrive fast, diagnose the problem right the first time, and back every heat repair with the promise that you don’t pay until you’re thrilled with the warmth flowing again. From furnaces that won’t ignite to heat pumps blowing cool air, we use premium parts, transparent pricing, and decades of know-how to keep your comfort uncompromised.
Because we’re neighbors as well as pros, we answer calls 24/7, show up when we say we will, and leave your home as tidy as we found it. If anything about the service falls short of your expectations, we’ll return promptly and make it right—no extra charges, no fine print. Choose HEP in La Follette and experience worry-free heating and air conditioning care that turns emergencies into cozy evenings.
FAQs
What does your 100% satisfaction guarantee cover for heat repair in La Follette?
Our guarantee promises that you will be completely satisfied with the workmanship, replacement parts, and overall service experience. If any aspect of our heat repair does not meet your expectations within 12 months of the visit, we will return at no additional charge to make it right or refund the service portion of your invoice, whichever you prefer.
How quickly can you respond to a no-heat emergency in La Follette?
Because our technicians are dispatched from within Campbell County, we can usually arrive at your La Follette home within 2–4 hours of your call, 24/7. During extreme cold snaps, response times may extend, but emergency calls are always prioritized, and we will give you a realistic ETA when you schedule.
Do I have to pay a diagnostic fee if you can’t fix the heater on the first visit?
No. The diagnostic fee is waived if we do not complete the repair during the initial visit and you approve our recommended solution. Any parts that need to be ordered are covered by a flat, up-front price quoted before work begins, and you do not pay twice for labor when we return to install those parts.
What brands and types of heating systems do you service under the guarantee?
Our certified technicians repair and maintain all major gas, electric, oil, and dual-fuel furnace brands, heat pumps, and packaged units, including Carrier, Trane, Rheem, Lennox, Goodman, and Amana. If you have a less common brand, call us first—chances are we can still obtain factory-approved parts and honor the same satisfaction guarantee.
Will accepting heat repair void my existing manufacturer’s warranty?
No. We follow manufacturer-specified repair procedures and use OEM or high-quality equivalent parts so your factory warranty remains intact. After the repair, we document model numbers, serial numbers, and part replacements, which you can keep for your records should you need any future warranty claims.
How can I prevent future heating breakdowns after the repair?
We recommend enrolling in our Signature Maintenance Plan, which includes two precision tune-ups per year, priority scheduling, and 15% off future repairs. Regular maintenance keeps components clean, lubricated, and properly adjusted, dramatically lowering the chance of emergency breakdowns and helping extend the life of your heating system.