Up-front Pricing
Up-front Pricing | Heat Repair | Heating and Air Conditioning | La Follette
When winter winds cut through La Follette and your furnace falters, HEP’s up-front pricing for heating and air conditioning service brings instant peace of mind. Our licensed, background-checked technicians arrive on time with fully stocked trucks, diagnose the problem, and quote you a firm price before any work begins—no hidden fees, no surprises. From pilot-light issues to blower motor failures, we treat your home with the respect and urgency it deserves, restoring warmth the same day whenever possible.
Day or night, weekends or holidays, one call connects you to dependable heat repair backed by HEP’s 100% Satisfaction Guarantee. We combine small-town courtesy with industry-leading training, so you can relax knowing your comfort—and your budget—are protected. Schedule your visit today and experience why La Follette families have trusted HEP for decades.
FAQs
What does “up-front pricing” mean for my heat repair in La Follette?
Up-front pricing means you will know the exact cost of your heating repair before any work begins. Our technician inspects your system, explains the problem, and provides a written quote that includes labor, parts, taxes, and any fees. There are no hidden charges or surprise add-ons when the job is finished, so you can approve the repair with complete confidence.
Do you charge a diagnostic fee, and is it included in the up-front price?
Yes, a flat diagnostic fee is charged to cover the technician’s time, travel, and expert inspection of your furnace or heat pump. If you proceed with the recommended repair the same day, that diagnostic fee is applied toward the quoted up-front price, so you only pay once for the entire visit.
How quickly can you get to my home in La Follette for a heating emergency?
We provide 24/7 emergency service across Campbell County, including downtown La Follette, Jacksboro, and surrounding communities. Calls received before 10 pm are normally dispatched within one hour. Overnight calls are prioritized for first-thing-in-the-morning arrival unless there is a safety risk, in which case we come immediately. Our fully stocked service vans carry common replacement parts so most heat outages are restored on the first trip.
What brands and types of systems do you repair?
Our EPA-certified technicians repair all major brands of gas furnaces, electric furnaces, heat pumps, ductless mini-splits, and hybrid dual-fuel systems. We are factory-trained on Carrier, Trane, Lennox, Goodman, Rheem, and Amana equipment, but we also service older or less-common models. Whether your unit is under manufacturer warranty or decades old, we can diagnose and fix it.
Are your repairs guaranteed, and do you offer any warranties?
Every repair is backed by our 1-year parts and labor warranty, which is included in the up-front price. If the component we replaced fails within 12 months under normal usage, we will return and fix it at no additional cost. For customers who join our Comfort Club maintenance plan, that warranty extends to 2 years, plus you receive discounted pricing on any future repairs.
How can routine maintenance lower future heat repair costs?
Seasonal tune-ups clean burners, tighten electrical connections, test safety controls, and verify refrigerant levels. This preventive care minimizes breakdowns, improves efficiency by up to 15 %, and catches small issues—like a worn ignitor or weak capacitor—before they create a no-heat situation. Because we price maintenance separately and transparently, you can budget for it ahead of time and avoid expensive emergency repairs during peak winter months.