Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | La Follette
When your comfort depends on a flawless climate-control system, HEP gives La Follette homeowners total peace of mind. Our certified technicians arrive promptly, install high-efficiency equipment from brands you trust, and back every job with industry-leading warranties that cover parts, labor, and even future service calls. From the first consultation to the final walkthrough, we make sure you understand exactly what’s protected, how long it’s covered, and how quickly we’ll respond if you ever need us. With flexible financing, honest pricing, and a reputation built on decades of local service, we turn a stressful breakdown into an easy upgrade.
Choose HEP for HVAC unit replacement and experience the difference a true warranty partner makes. You’ll enjoy lower utility bills, quieter operation, and year-round comfort—plus the confidence that your new system is safeguarded by one of the strongest coverage plans in East Tennessee. Your home deserves dependable comfort; HEP delivers it.
FAQs
What types of warranties are included with a new HVAC unit replacement in La Follette?
Every system we install comes with two levels of protection: a manufacturer’s parts warranty and our in-house labor warranty. The parts warranty—supplied by the equipment maker—typically covers major components such as the compressor, coils, blower motor, and factory-installed controls. Our labor warranty covers the cost of diagnosing and replacing any warrantied part. Together, they give you comprehensive protection against unexpected repair bills.
How long do the manufacturer’s parts warranties last, and can they be extended?
Most leading manufacturers offer a 10-year limited parts warranty when the equipment is registered within 60 days of installation. If registration is missed, coverage usually defaults to 5 years. For even greater peace of mind, we can add an optional third-party extended warranty that lengthens parts coverage to 12 or 15 years and includes items the standard warranty may exclude.
What is covered under your labor warranty for HVAC replacements?
Our standard labor warranty covers 1 year of workmanship, which means we’ll handle the diagnostic time and labor required to repair or replace any part that fails under the manufacturer’s warranty. We also offer upgraded plans—3-year, 5-year, and 10-year labor warranties—that roll both parts and labor into a single, no-deductible protection package.
Do I need to register my new equipment to keep the warranty valid?
Yes. Nearly all HVAC manufacturers require online registration within 60 days (some allow 90 days) of the installation date to secure the full 10-year parts coverage. As part of our turnkey service in La Follette, we complete and confirm this registration for you, then provide printed and emailed proof for your records.
Is the warranty transferable if I sell my home in La Follette?
Most manufacturers allow a one-time transfer of the remaining parts warranty to the next homeowner, provided the transfer request and fee (typically $35 – $99) are submitted within 30 to 90 days of the home’s closing. Our labor warranties are also transferable for a small administrative fee, making your HVAC replacement an added selling point.
What can void my HVAC warranty, and how can I avoid problems?
The two most common reasons warranties are denied are (1) lack of routine maintenance and (2) unauthorized repairs. To keep coverage intact, schedule professional maintenance every spring and fall, keep filter changes up to date, and call a licensed, factory-authorized contractor—such as us—for any service work. Be sure to retain all service invoices; they are your proof of proper upkeep if a claim is ever filed.