NATE-certified Technicians
NATE-certified Technicians | HVAC Unit Replacement | Heating and Air Conditioning | La Follette
When the summer sun scorches Lake Norris or the winter winds whistle down the Cumberland Mountains, homeowners in La Follette turn to HEP’s NATE-certified technicians for comfort they can count on. Armed with rigorous training, advanced diagnostic tools, and a passion for five-star service, our team makes replacing an outdated system feel refreshingly simple—no jargon, no pressure, just clear options that fit your home and your budget.
From the first load-calculation to the final thermostat test, we handle every detail of HVAC unit replacement with precision and courtesy, hauling away the old equipment and leaving your space spotless. Enjoy lower utility bills, quieter operation, and peace of mind backed by industry-leading warranties—all delivered by local experts who treat your home like their own and are only a quick call away whenever you need us.
FAQs
Why should I insist on NATE-certified technicians for my HVAC replacement in La Follette?
North American Technician Excellence (NATE) certification is the industry’s highest credential, earned through rigorous testing on real-world HVAC knowledge. A NATE-certified technician has proven expertise in proper sizing, safe installation, and code compliance. In La Follette’s humid summers and chilly winters, correct design and installation are critical to comfort and efficiency. Choosing NATE-certified professionals reduces the chance of installation errors, protects your manufacturer warranty, and ensures your new system delivers the rated performance and lifespan.
How can I tell it’s time to replace, not repair, my heating or cooling system?
Most furnaces and air conditioners last 10–15 years. Replacement becomes the smarter choice when: • Repair costs exceed 30–40 % of the price of a new unit. • Your energy bills keep climbing even after tune-ups. • You experience uneven temperatures, excessive humidity, or persistent noises. • The system still uses R-22 (Freon) refrigerant, which is now expensive and environmentally restricted. • You plan to stay in your home for several more years and want greater comfort and lower utility costs. A free in-home assessment by our NATE-certified team can confirm whether repair or replacement makes better financial sense.
What happens during an HVAC unit replacement and how long will it take?
1. Load Calculation – We start with a Manual J heat-gain/heat-loss calculation to right-size the new equipment for your home. 2. Equipment Selection – We review efficiency ratings (SEER2, HSPF2, AFUE), comfort features, and any utility rebate requirements. 3. Permits & Scheduling – We pull the necessary Campbell County permits and set an installation date that fits your schedule. 4. Removal – The old air handler, furnace, condenser, and associated wiring or refrigerant lines are safely removed and recycled. 5. Installation – New equipment is set, leveled, and connected; line sets are flushed or replaced; and the ductwork, gas lines, condensate, and electrical are upgraded as needed. 6. Commissioning – We perform factory-specified tests, measure airflow and refrigerant charge, and register the warranty. Most standard replacements take one full day; extensive duct or electrical upgrades may require a second day.
Will a new HVAC system really lower my energy bills?
Yes. Today’s high-efficiency heat pumps, air conditioners, and furnaces use variable-speed compressors and ECM blower motors that consume up to 30–50 % less electricity or gas than equipment installed just 10–15 years ago. In La Follette, where cooling loads are high from May through September, upgrading from a 10 SEER unit to a 16 SEER2 system can save roughly $300–$450 per year on power. Pairing the new system with a smart thermostat and proper duct sealing amplifies the savings and keeps humidity levels in check.
Are financing options or utility rebates available for HVAC replacement in La Follette?
Absolutely. We partner with trusted lenders to provide 0 % interest plans for 6–18 months and low-interest terms up to 120 months (subject to credit approval). The Tennessee Valley Authority’s EnergyRight program and LUB may offer incentives for qualifying high-efficiency heat pumps. Manufacturers frequently run seasonal promotions that can add $200–$1,000 in instant rebates. Our office will walk you through current offers, handle the paperwork, and apply the rebate directly to your invoice whenever possible.
What warranties and maintenance plans come with a new installation?
Most major brands provide a 10-year parts warranty and 20-year or lifetime heat-exchanger warranty on furnaces when the unit is registered within 60 days. Our company adds a one-year labor warranty at no extra charge; extended labor coverage up to 10 years is available. We also include the first year of our Precision Tune-Up Plan, which delivers bi-annual inspections, filter changes, priority service, and discounts on repairs. Regular professional maintenance is required to keep manufacturer warranties valid and to maximize your new system’s efficiency and lifespan.