East Tennessee
East Tennessee | Heating and Air Conditioning | La Follette
When La Follette homeowners need dependable heating and air conditioning service, they look to the friendly experts at HEP East Tennessee. From crisp winter mornings to the sultry heights of summer, our NATE-certified technicians keep your indoor climate perfectly balanced with precision repairs, energy-efficient replacements, and smart maintenance plans—all backed by honest pricing and a Neighborly Done Right Promise. We live, work, and raise our families right here in Campbell County, so arriving on time and treating your home with respect isn’t a courtesy—it’s a commitment.
Whether your furnace won’t fire up, your AC is blowing warm air, or you’re simply ready to upgrade to a high-efficiency heat pump, HEP has you covered around the clock. We stock our service vans with trusted brands and genuine parts, allowing most fixes to be completed in a single visit. Add in flexible financing and transparent quotes, and you’ll see why your neighbors consider us the first call for heating and air conditioning care in La Follette and across East Tennessee.
FAQs
What heating and air-conditioning services do you offer in La Follette and the greater East Tennessee area?
We provide complete residential and light-commercial HVAC solutions, including new system design and installation, replacement of outdated equipment, precision troubleshooting and repair, seasonal tune-ups, ductwork fabrication and sealing, smart thermostat installation, indoor air-quality products, and 24-hour emergency service. Whether you need a heat pump for a lake-front cabin or a rooftop unit for a Main Street storefront, our licensed technicians have the training and tools to keep you comfortable year-round.
How fast can you respond if my heating or cooling system breaks down unexpectedly?
Because extreme temperatures can strike at any time in the Cumberland Plateau and Norris Lake region, we maintain an on-call crew 24/7/365. Calls received during business hours are typically dispatched the same day, and after-hours emergencies are usually answered within 2–4 hours. Our service vehicles are stocked with common replacement parts, allowing us to resolve most issues on the first visit.
Which HVAC brands and system types do you install?
We are an authorized dealer for industry-leading manufacturers such as Trane, Rheem, and Mitsubishi Electric. Our offerings include high-efficiency gas furnaces, dual-fuel systems, variable-speed heat pumps, ductless mini-splits, geothermal units, and packaged rooftop equipment. We always perform a Manual J load calculation and discuss your budget, energy goals, and comfort preferences before recommending the right system for your home or business.
Why is routine HVAC maintenance important, and what does your maintenance plan cover?
Seasonal maintenance keeps your equipment running safely, extends its lifespan, lowers utility bills, and preserves the manufacturer’s warranty. Our Comfort Club plan includes two visits per year: one heating tune-up in the fall and one cooling tune-up in the spring. Each visit features a 21-point inspection, coil cleaning, refrigerant level check, electrical testing, thermostat calibration, filter replacement, and written performance report. Members also receive priority scheduling and a 15% discount on any needed repairs.
Do you provide financing options or help with energy-efficiency rebates?
Yes. We partner with several local and national lenders to offer flexible financing with approved credit, including 0% interest plans and low monthly payment options. We also handle the paperwork for TVA EnergyRight incentives, manufacturer rebates, and federal tax credits so you can maximize your savings on qualifying high-efficiency equipment.
What steps can I take to boost energy efficiency and indoor air quality in my East Tennessee home?
Start by scheduling a home energy audit so we can identify duct leaks, insulation gaps, and equipment inefficiencies. Upgrading to a variable-speed heat pump, installing a programmable or Wi-Fi thermostat, sealing and insulating ductwork, and adding a whole-house dehumidifier or air purifier can reduce utility costs by 20–40% while removing allergens, odors, and excess humidity common in our region’s climate.