Certified Technicians
Certified Technicians | Heating and Air Conditioning | Lake City
When Lake City’s weather swings from sweltering afternoons to crisp mountain mornings, HEP’s certified technicians are ready to keep you comfortable. Our team brings decades of experience, continual factory training, and a friendly, can-do attitude to every service call—whether you need a quick tune-up, an energy-efficient system upgrade, or emergency repair in the middle of the night. We treat your home like our own, laying drop cloths, explaining each step, and backing our work with industry-leading warranties.
From the first phone call to the final system check, you’ll notice the HEP difference: transparent pricing, same-day service options, and a commitment to solutions that lower utility bills while boosting indoor air quality. Join your Lake City neighbors who trust us for reliable heating and air conditioning expertise, and discover how easy year-round comfort can be. Call today and we’ll be on the way!
FAQs
What heating and air-conditioning services do your certified technicians provide in Lake City?
Our Lake City team handles the full HVAC life-cycle for both homes and small businesses—new system design and installation, replacement of outdated equipment, 24/7 emergency repairs, seasonal tune-ups, ductwork sealing, indoor air-quality upgrades such as UV lights and whole-home humidifiers, and smart-thermostat integration. Because every technician is cross-trained, you can schedule multiple services in a single visit, saving you time and money.
What does it mean that your technicians are “certified”?
All of our field personnel hold North American Technician Excellence (NATE) certification as well as EPA Section 608 refrigerant handling credentials. NATE testing validates real-world competency in areas such as air distribution, heat-pump service, gas and oil furnaces, and system commissioning. In addition, they maintain Florida state mechanical licenses and complete a minimum of 24 hours of continuing education each year, ensuring your installation or repair is performed to current code, manufacturer, and safety standards.
How fast can you respond to an HVAC emergency in the Lake City area?
Because our dispatch center and parts warehouse are located right here in Lake City, average arrival time inside city limits is 60–90 minutes, even on weekends and holidays. We reserve dedicated on-call technicians for after-hours breakdowns, so you won’t be bumped by daytime jobs. Every service van carries common blower motors, capacitors, contactors, and refrigerant so that 85 % of emergencies are fixed in a single visit.
Do you offer preventive-maintenance plans, and what do they include?
Yes. Our Comfort Guard Plan includes two precision tune-ups per year—one before cooling season and one before heating season—plus a multi-point safety inspection, drain-line cleaning, thermostat calibration, and a written efficiency report. Members receive priority scheduling, a 15 % discount on parts and labor, and proof of maintenance that keeps most manufacturer warranties in force. Many customers recover the plan cost through lower energy bills and fewer surprise repairs.
Are there energy-efficiency incentives or rebates available for Lake City residents?
Absolutely. As of 2024, federal tax credits under the Inflation Reduction Act cover up to 30 % of the installed cost (maximum $2,000) for qualifying high-efficiency heat pumps and central A/C systems rated at least 16 SEER2. Local utilities such as Florida Power & Light and Clay Electric Cooperative also run seasonal rebate programs for high-efficiency equipment and duct sealing. Our office will file the paperwork on your behalf and can bundle rebates with 0 % APR financing to lower your out-of-pocket cost.
How do I schedule service or request a free estimate?
You can book an appointment 24/7 by calling our Lake City office at (386) 555-0134, filling out the online form on our “Schedule Now” page, or texting “SERVICE” to 474747. For replacement quotes, we offer free in-home assessments during which a comfort consultant measures your home, evaluates ductwork, and provides a written proposal with at least three system options before leaving your driveway. All estimates are obligation-free and locked in for 30 days.