Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Lancing
When the chill rolls into Lancing and your furnace decides to quit, HEPâs emergency team is ready 24/7 to bring the warmth back. Our certified technicians arrive fast, armed with advanced diagnostics and fully stocked trucks, so most issues are solved on the very first visit. From classic boilers to modern high-efficiency units, we handle every brand with the same hometown care thatâs kept your neighbors comfortable for years.
Enjoy transparent pricing, tidy workmanship, and a rock-solid satisfaction guarantee that turns a stressful breakdown into a smooth, reassuring experience. Donât wait for pipes to freezeâcall, text, or book online now for immediate heat repair and feel the difference a local, family-owned company can make.
FAQs
What situations count as a heating emergency in Lancing?
Any loss of heat during cold weather, a furnace that will not ignite, repeated system short-cycling, burning or gas smells, sparking electrical components, or carbon-monoxide alarm activations are all considered emergencies. These issues can quickly become health or safety hazards, so call us as soon as you notice them.
How fast can your emergency team reach my home or business?
We have on-call technicians stationed throughout West Sussex. In most parts of Lancing we reach customers within 60 minutes, day or night. When you call, our dispatcher tracks the nearest available engineer and gives you an accurate ETA, along with text updates while weâre on the way.
Are your technicians qualified to repair any make or model of heater?
Yes. All of our engineers hold Gas Safe and City & Guilds certifications and undergo manufacturer-approved training every year. We stock common replacement parts for major brands such as Worcester Bosch, Vaillant, Ideal, Baxi, Trane, Lennox, and Carrier, and we have diagnostic tools for both gas and electric systems, heat pumps, and commercial rooftop units.
Will I pay extra fees for late-night, weekend, or bank-holiday call-outs?
Transparency is important to us. We do charge an emergency diagnostic fee outside normal hours, but youâll be quoted that amount on the phone before we dispatch. Any parts and labour charges are itemised on arrival, and we never start work until you approve the written estimate. There are no hidden surcharges or overtime multipliers added after the fact.
What should I do while waiting for the technician?
Turn off the heating system at the mains switch or breaker panel if you smell gas, hear electrical arcing, or see smoke. Open windows for ventilation and evacuate if a carbon-monoxide alarm is sounding. For less critical issuesâlike lukewarm airâswitch the thermostat to OFF to prevent further damage. Gather recent service records if you have them; they help us diagnose faster.
How can I reduce the risk of future emergency breakdowns?
Schedule a professional tune-up every autumn, replace air filters every 1â3 months, keep outdoor heat-pump coils free of debris, and make sure vents are not blocked by furniture. Consider enrolling in our Preferred Protection Plan; it includes two precision maintenance visits per year, priority emergency response, and a 15% discount on any repairs discovered during scheduled service.