Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Lancing
When a chilly Lancing night meets a silent furnace, you need fast answers and lasting comfort. HEP’s satisfaction guarantee means we won’t rest until your home is warm again—no excuses, no surprises. Our certified technicians arrive on time, explain every step, and back their work with transparent pricing and a promise: if you’re not completely satisfied, we’ll make it right. That’s more than a service call; it’s peace of mind.
From precision diagnostics to genuine replacement parts, our heat repair solutions restore efficiency while lowering future energy costs. Residents across Lancing count on us for 24/7 availability, courteous service, and the friendly expertise that has defined HEP for decades. When your heater falters, choose the team that guarantees both warmth and confidence.
FAQs
What does your Satisfaction Guarantee cover for heating and air conditioning repairs in Lancing?
Our Satisfaction Guarantee means that if you are not completely happy with the quality of our heat repair work, our technicians will return, diagnose, and resolve the issue at no additional cost to you. The guarantee applies to workmanship, replacement parts we supply, and the performance of any heating or cooling system we service in your Lancing home.
How long is the Satisfaction Guarantee valid after my heat repair is completed?
For residential customers in Lancing, our Satisfaction Guarantee remains in force for 12 months from the date the repair is completed. If you experience the same problem within that period, simply call us and we will schedule priority service to correct the issue at no charge.
Are there any situations where the Satisfaction Guarantee would not apply?
The guarantee does not cover issues caused by user negligence (such as blocked vents, failure to change filters, or thermostat mis-settings), unrelated mechanical failures, or damage from external events like flooding, fire, or power surges. It also does not apply if another contractor alters the system after our repair.
Do I need to purchase a maintenance plan to receive the Satisfaction Guarantee?
No. Every standard heat repair carried out by our certified technicians automatically includes our Satisfaction Guarantee. However, enrolling in an annual maintenance plan can extend equipment life, minimize breakdowns, and may provide additional discounts on future repairs.
How quickly can you respond if I’m not satisfied with the heat repair?
Customer satisfaction calls receive top priority. We aim to have a technician back at your Lancing property within 24 hours (often the same day) to evaluate and correct any problems related to the original repair.
Is there an extra charge for parts or labor if a follow-up visit is needed under the Satisfaction Guarantee?
No. If the issue falls under our Satisfaction Guarantee, both parts and labor are fully covered. You will not pay any diagnostic, trip, or replacement fees associated with correcting the original repair concern.