Manufacturer Warranty
Manufacturer Warranty | Thermostat Upgrades | Heating and Air Conditioning | Lancing
When your comfort system comes from HEP, you get more than cutting-edge equipment—you gain the confidence of a rock-solid manufacturer warranty backed by local technicians who know Lancing homes inside and out. From the initial installation to routine tune-ups, our certified team keeps your heating and cooling running at peak efficiency while streamlining every claim, repair, and parts replacement covered under warranty. No confusing fine print, no waiting on hold with distant call centers—just fast, friendly service that protects your investment and maximizes performance all year long.
And if you’re ready to take control of that comfort with next-level precision, ask our experts about thermostat upgrades that pair perfectly with your existing system. A smart, Wi-Fi–enabled thermostat can learn your schedule, trim energy costs, and give you fingertip control whether you’re settling in for the night or heading back from a hike at Obed Wild & Scenic River. Best of all, our technicians handle every step—from seamless wiring to app setup—so you can start enjoying a more comfortable, more efficient home right away.
FAQs
What does the manufacturer warranty on my new thermostat upgrade cover?
Most thermostat manufacturers provide parts-only coverage that protects you against defects in materials and workmanship. If the device’s screen fails, sensors give incorrect readings, or the Wi-Fi module stops working under normal use, the manufacturer will repair or replace the unit at no charge for parts. Damage caused by improper installation, power surges, flooding, or misuse is normally excluded, so always follow the installation and operating guidelines supplied with your thermostat.
How long is the manufacturer warranty valid for on heating & air conditioning thermostats in Lancing?
Warranty periods vary by brand and model, but modern smart and programmable thermostats typically carry a 2- to 5-year manufacturer warranty. Some premium models extend coverage to 10 years when the product is installed by a licensed HVAC contractor and registered within 60 days. Check your product’s warranty card or our installation paperwork for the exact term that applies to your thermostat upgrade.
Do I need to register my thermostat to activate the manufacturer warranty?
Yes. Nearly all manufacturers require online or mail-in registration, usually within 30–60 days of purchase or installation, to unlock the full warranty term. When we install your thermostat, our Lancing team will provide the product serial number and a step-by-step registration guide. Skipping registration may reduce coverage to as little as one year, so be sure to complete this simple step.
Will upgrading my thermostat void the existing HVAC system warranty?
Upgrading your thermostat will not void your HVAC equipment warranty as long as the new control is compatible with your system and installed by a qualified professional. We verify compatibility with furnace, heat-pump, or air-conditioner control boards before installation. Manufacturers such as Daikin, Mitsubishi, and Carrier expressly permit third-party thermostat upgrades provided wiring guidelines are followed.
What should I do if my thermostat develops a fault within the warranty period?
First, call our Lancing support line or email a photo/video of the issue. We’ll help you troubleshoot—many problems are solved with a settings reset or firmware update. If the unit is confirmed defective, we’ll file a warranty claim on your behalf, obtain an RMA, and schedule a convenient visit to swap the thermostat. You pay nothing for the replacement part; you may only be responsible for a modest call-out fee if labour is not covered (see next FAQ). Keep your proof of purchase and registration confirmation handy to speed up processing.
Are labour costs included in the manufacturer warranty for thermostat upgrades?
Most manufacturer warranties cover parts only, not labour. However, when you purchase your thermostat upgrade and installation from us, we include a one-year labour warranty—so if the device fails in the first 12 months, both the replacement thermostat and our installation time are free to you. After year one, you will only pay for our service call, while the replacement thermostat itself remains covered for the balance of the manufacturer warranty term.