Certified Technicians
Certified Technicians | Heating and Air Conditioning | Lancing
When your home comfort is on the line, HEP’s certified technicians bring unmatched expertise to every call in Lancing. Armed with industry-leading training and a fleet of fully stocked trucks, our team pinpoints issues fast and delivers precise repairs, installations, and tune-ups that keep your system humming through Tennessee’s unpredictable seasons. From whisper-quiet heat pump upgrades to emergency furnace fixes at midnight, we treat every job—and every customer—with the respect and transparency you deserve.
Because we live and work right here in Roane County, we know how quickly humidity, pollen, or a surprise cold snap can turn a cozy evening into a headache. That’s why our heating and air conditioning professionals back every service with clear, upfront pricing and rock-solid guarantees. Schedule today and discover why your neighbors trust HEP to keep their homes perfectly balanced, season after season.
FAQs
What certifications and training do your heating & air-conditioning technicians hold?
All of our engineers are Gas Safe registered for natural gas and LPG appliances, and F-Gas certified for refrigerant handling. In addition, every technician completes manufacturer-approved training on today’s leading boiler, heat-pump and air-conditioning brands, along with yearly Continuing Professional Development (CPD) modules covering the latest Building Regulations and Part L energy-efficiency standards. This means the person who arrives at your Lancing property is fully qualified to diagnose, repair or install equipment safely and in compliance with UK law.
Which parts of Lancing and the surrounding area do you cover?
Based on South Street in central Lancing, we serve the entire BN15 postcode as well as Worthing, Shoreham-by-Sea, Sompting, Steyning, and the wider Adur & Arun districts. Because our engineers are dispatched from local depots rather than a national call centre, travel times are short and there are no hidden ‘out of area’ surcharges. If you are unsure whether we cover your address, call our office and we can usually confirm availability instantly.
How quickly can you attend an emergency breakdown?
For no-heat or no-cool emergencies reported before 4 pm we aim for same-day attendance, with an average arrival time of 2–4 hours within Lancing. Out-of-hours calls are handled by our 24-hour duty engineer who carries common spares for boilers, furnaces, heat pumps and split-system AC units. While repair times vary, more than 80 % of call-outs are resolved on the first visit thanks to our well-stocked service vans.
Do you offer preventative maintenance plans, and what is included?
Yes. Our ComfortCare plans provide one or two scheduled services per year, priority call-out, a 15 % discount on parts, and full documentation to keep your manufacturer warranty valid. During a service we perform safety checks, deep clean heat-exchange surfaces, test refrigerant charge, verify combustion efficiency, update smart-thermostat firmware and issue a Gas Safety Record where required. A maintained system typically runs 10-15 % more efficiently and lasts several years longer than an unmaintained one.
Are your installations backed by a warranty?
Absolutely. All new boilers, heat pumps and air-conditioning systems come with a manufacturer’s warranty of up to 10 years, and our workmanship is guaranteed for 12 months. Because we are accredited installers for major brands such as Worcester Bosch, Vaillant, Mitsubishi Electric and Daikin, we can register extended warranties that non-accredited firms cannot access. Should a covered fault arise, we handle the entire claim process so you are never stuck in the middle.
What steps can I take to improve the energy efficiency of my heating or cooling system?
Start by changing or rinsing filters every 1–3 months, keeping outdoor condensers free of debris, and setting thermostats a degree or two closer to outdoor temperatures. Our technicians can go further by balancing radiators, topping up inhibitor, installing smart controls, or retro-fitting weather compensation. If your boiler or AC unit is more than 12–15 years old, upgrading to a modern condensing boiler or high-seasonal-efficiency heat pump could cut energy bills by up to 30 %. We provide free, no-obligation efficiency audits throughout Lancing to pinpoint the most cost-effective options for your home or business.