Emergency Call-outs
Emergency Call-outs | Heating and Air Conditioning | Lancing
When your boiler clanks to a halt on a frosty night or your AC sputters during a heatwave, HEP’s rapid-response team in Lancing is only a phone call away. We operate 24/7, arriving with fully stocked vans and certified engineers who diagnose and fix most faults on the spot, so your home or business is back to comfortable, efficient running in no time. Transparent pricing, honest advice and a smile come as standard, whether it’s a burst pipe at dawn or a thermostat glitch at midnight.
From emergency repairs to routine maintenance, every job is handled with the same meticulous care that has made us the town’s trusted name for heating and air conditioning. We know downtime costs money and frayed nerves, so we prioritise clear communication, swift solutions and lasting workmanship—giving you peace of mind whatever the weather decides to do next.
FAQs
What situations count as an emergency heating or air-conditioning call-out?
We class an issue as an emergency whenever your safety or comfort is at immediate risk. Typical examples include a total loss of heating or hot water during cold weather, a boiler that is leaking water or gas, an air-conditioning unit that is blowing smoke or producing a burning smell, or any system fault that triggers an electrical breaker. If you are unsure, call us—our dispatcher will assess the problem over the phone and decide whether an urgent visit is required.
How quickly can you reach my property in Lancing once I call?
Because our engineers are already based in and around Lancing, we can normally be at your door within 30–60 minutes of your call. During peak traffic times or severe weather this may extend to around 90 minutes, but we will always give you a realistic arrival window and keep you updated by text or phone while we are en route.
Are your engineers really available 24/7, including weekends and bank holidays?
Yes. We operate a genuine 24-hour, 365-day service covering Lancing and nearby areas such as Shoreham-by-Sea, Worthing and Sompting. A qualified engineer is always on standby, even on Christmas Day and other bank holidays, so you will never be diverted to an answering machine or asked to wait until the next working day.
Which heating and air-conditioning systems can you repair during an emergency visit?
Our team is trained on gas, LPG and electric boilers (combi, system and regular), heat pumps, split and multi-split air-conditioning units, ductless mini-splits, rooftop commercial ACs and smart thermostats. We routinely work with leading brands such as Worcester Bosch, Vaillant, Ideal, Daikin, Mitsubishi Electric and Fujitsu. Our vans carry the most common spare parts; if we need something special we will source it express and return as soon as it arrives—usually the next day.
How much does an emergency call-out cost and what payment methods do you accept?
Our standard emergency call-out fee is £89 + VAT, which covers travel to your property and up to the first hour of labour. If the repair requires additional time or parts, we will give you a fixed quotation before any extra work begins—no hidden surprises. We accept debit and credit cards, cash, bank transfer and most major mobile payment apps. Seniors and NHS staff receive a 10 % labour discount with valid ID.
Do you provide any warranty on emergency repairs, and are your engineers certified?
Absolutely. All replacement parts we fit come with a 12-month manufacturer’s warranty, and we back our workmanship with a 30-day labour guarantee. Every engineer is Gas Safe registered for boiler work and holds F-Gas certification for air-conditioning systems. We also carry £5 million public liability insurance for your total peace of mind.