Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Lenoir City
When a Tennessee heatwave strikes, every minute without cool air feels like an eternity. HEP’s emergency service team is on call 24/7 in Lenoir City, arriving fast with fully stocked trucks, factory-trained technicians, and a promise to restore comfort on the first visit whenever possible. Whether your system has quit on a sweltering Saturday night or is short-cycling in the middle of a workday, we diagnose and repair all makes and models of air conditioning units with transparent, up-front pricing and no surprise fees.
As a locally owned company, we treat every home like our own—wearing shoe covers, protecting your floors, and backing our labor with iron-clad warranties. From emergency fixes to preventative tune-ups that keep utility bills low, HEP delivers the reliable air conditioning solutions Lenoir City families count on to stay cool, safe, and comfortable year-round.
FAQs
What qualifies as an air-conditioning emergency?
Any situation that threatens your family’s safety, comfort, or property can be treated as an emergency. Examples include a total cooling failure during extreme heat, electrical burning smells or sparking at the indoor or outdoor unit, refrigerant leaks, flooding around the air handler, or loud screeching and grinding noises that may signal imminent compressor failure. If you are unsure, call us—our dispatcher will help you decide whether immediate service is needed.
How fast can your technicians reach my home in Lenoir City?
Because we keep fully stocked service vehicles positioned throughout Loudon County, a certified technician can typically be at your door within 60–90 minutes of your call, day or night. During periods of exceptionally high demand (heat waves, major storms, etc.), arrival times may extend slightly, but emergency calls are always prioritized over routine appointments.
Are emergency AC services really available 24/7, even on weekends and holidays?
Yes. We operate a true 24-hour dispatch center staffed by local representatives—not an answering service. Whether it’s midnight on a Saturday, the Fourth of July, or Christmas morning, our on-call technicians are ready to respond. There is no time of day or day of the year when you cannot reach a live team member for help.
What should I do while waiting for the technician to arrive?
1. Turn off the AC at the thermostat and the breaker if you smell smoke, hear unusual electrical noises, or see water collecting around the unit. 2. If the system simply isn’t cooling, leave the blower fan on to promote air circulation and help reduce indoor humidity. 3. Check and change the return-air filter if it is clogged. 4. Make sure pets are secure and that the technician will have clear access to the indoor air handler, thermostat, and outdoor condenser. 5. Prepare any recent maintenance records or warranty paperwork you have—they can speed up diagnostics.
How much does an emergency air-conditioning repair usually cost?
Costs vary depending on the time of day, the complexity of the repair, and any parts required. We charge a flat after-hours diagnostic fee that covers travel and the initial system evaluation. Once the technician identifies the problem, you will receive a written, up-front quote before any work begins. Most common fixes—such as capacitor or contactor replacement—range from $150 to $400. Major repairs, like compressor or evaporator coil replacement, will be higher. Financing options and authorized warranty work are available.
Can you service all AC brands and models?
Absolutely. Our EPA-certified, factory-trained technicians are equipped to diagnose and repair all major residential air-conditioning brands, including Carrier, Trane, Lennox, Goodman, Rheem, York, and Daikin, as well as ductless mini-split systems. We maintain a large inventory of universal replacement parts on each service truck, allowing us to complete most emergency repairs on the first visit regardless of the unit’s make, model, or age.