Licensed Technicians

Licensed Technicians | HVAC Unit Replacement | Heating and Air Conditioning | Lenoir City

When sticky summers and crisp winters make comfort feel elusive in Lenoir City, HEP’s licensed technicians are ready to step in with fast, flawless HVAC unit replacement. We start by evaluating your home’s unique layout and energy demands, then guide you toward a high-efficiency system that can slash utility bills while keeping every room perfectly conditioned. Our team handles the swap-out with minimal disruption—arriving on time, protecting your floors, and hauling away the old equipment so you don’t lift a finger.

From the first phone call to the final system check, you’ll appreciate the hometown courtesy and rock-solid workmanship that have made HEP a trusted name across East Tennessee. All installs are backed by reliable warranties and 24/7 support, giving you year-round peace of mind. Breathe easier, save money, and rediscover true indoor comfort—schedule your upgrade with HEP today and feel the difference tomorrow.

FAQs

When should I consider replacing my HVAC unit in Lenoir City?

Most systems last 12–15 years. If your energy bills keep rising, repairs are becoming frequent or expensive, or rooms are no longer heating or cooling evenly, it’s usually more cost-effective to replace the unit. Our licensed technicians can perform a load calculation and cost-benefit analysis so you know whether repair or replacement is the smarter investment for Lenoir City’s climate.

How long does a typical HVAC replacement take?

A standard change-out (same size and location) usually requires one full working day—about 6–8 hours. If new ductwork, electrical upgrades, or an added zoning system is needed, the job may extend to two days. We schedule around your availability and keep disruptions to a minimum, leaving your home clean at day’s end.

Are your technicians fully licensed and insured in Tennessee?

Yes. Every installer holds a current State of Tennessee HVAC Contractor’s License, EPA Section 608 refrigerant certification, and carries full liability and workers’ compensation insurance. We also undergo annual factory training, ensuring your new system is installed to code and in compliance with manufacturer specifications—requirements for preserving the warranty.

How do I know what size HVAC system my house needs?

Proper sizing isn’t about square footage alone. Our team performs a Manual J load calculation that considers insulation levels, window orientation, air leakage, occupancy, and even the direction your home faces in Lenoir City’s summer sun. The result is a right-sized unit that avoids short cycling, lowers energy costs, and improves humidity control.

Are there energy-efficiency rebates or financing options available?

Absolutely. High-efficiency heat pumps and air conditioners that meet ENERGY STAR® and TVA standards often qualify for utility rebates and potential federal tax credits. We handle the paperwork and can bundle rebates into your quote. For out-of-pocket costs, we offer 0% APR promotional financing (with approved credit) and flexible payment plans through trusted lenders.

What warranties and post-installation support do you provide?

Most systems come with a 10-year parts warranty from the manufacturer when registered within 60 days. Our company adds a 1-year labor warranty at no additional cost and offers optional extended labor coverage up to 10 years. To keep your new HVAC running efficiently, we recommend—and can enroll you in—our Precision Tune-Up Plan, which includes bi-annual maintenance, priority service, and discounts on any future repairs.