Certified Technicians
Certified Technicians | Heating and Air Conditioning | Lenoir City
HEP’s certified technicians keep Lenoir City homes and businesses comfortable year-round with precision heating and air conditioning. Whether your furnace fizzles on a frosty January night or your AC sputters during an August heatwave, our NATE-Certified pros arrive fast, fully stocked, and ready to restore perfect indoor climate. We inspect, tune, repair, and replace every brand with the same meticulous attention we’d want for our own homes—backed by clear, upfront pricing and an iron-clad satisfaction guarantee.
What sets HEP apart is the hometown care woven into every visit. From energy-saving maintenance plans to high-efficiency system upgrades, we guide you through smart solutions that lower utility bills and lengthen equipment life, all while respecting your schedule and your space. Discover why your Lenoir City neighbors trust our friendly experts to keep the air clean, the heat steady, and the savings steady—schedule your service today and breathe easier tonight.
FAQs
What certifications do your heating and air-conditioning technicians in Lenoir City hold?
Every technician on our Lenoir City team is EPA-certified for refrigerant handling and NATE-certified for HVAC installation, service, and repair. Many also maintain factory certifications for major brands such as Trane, Carrier, and Lennox, ensuring your system is serviced according to manufacturer standards.
How quickly can you respond to a heating or cooling emergency in Lenoir City?
Because we keep a dedicated on-call crew within Loudon County, our average response time inside Lenoir City limits is 60–90 minutes. Emergency dispatch is available 24/7, including weekends and holidays, so you’re never left without comfort when temperatures spike or plunge.
Do you offer maintenance plans, and what do they include?
Yes. Our ComfortCare Plan includes two seasonal tune-ups per year, priority scheduling, a 15% discount on repairs, no after-hours fees, and a one-year parts & labor warranty on all work we perform. During each tune-up we clean coils, check refrigerant levels, test safety controls, tighten electrical connections, and calibrate thermostats to keep your system running efficiently.
How can your certified technicians help lower my energy bills?
We begin with a whole-home assessment that pinpoints inefficiencies such as duct leakage, improper airflow, and outdated thermostats. After testing, we may recommend sealing ducts, installing a smart thermostat, or upgrading to a high-SEER heat pump. Our certified techs size equipment using ACCA Manual J calculations, preventing the oversizing that often wastes energy and money.
Do you handle warranty and rebate paperwork for new HVAC installations?
Absolutely. Our office staff files manufacturer warranty registrations on your behalf within the required time frame and submits TVA EnergyRight and local utility rebate forms for qualifying high-efficiency equipment. This ensures you receive the full warranty coverage and financial incentives available in the Lenoir City area.
What does a typical service visit cost, and are estimates free?
Diagnostic service calls are a flat $89 within a 20-mile radius of downtown Lenoir City. After diagnosing the issue, our technician provides a written, upfront quote before any work begins. Estimates for new system installations or replacements are completely free and include a load calculation and multiple equipment options to fit your budget.