Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Lenoir City
When your comfort teeters on the brink in Lenoir City, HEP’s emergency repairs team races to the rescue. Our certified technicians arrive fast—day or night—to diagnose and fix furnaces, heat pumps, and AC units with the tools and parts already on the truck. One call restores the steady hum of reliable heating and air conditioning, so you can get back to family dinners, restful sleep, and everything in between.
From no-heat winter nights to mid-summer AC breakdowns, we treat every crisis like it’s happening in our own home. Transparent pricing, honest recommendations, and a workmanship guarantee mean you’ll never be left in the cold (or the swelter). Trust HEP to turn emergencies into sighs of relief—24/7, all year long.
FAQs
What counts as an HVAC emergency in Lenoir City?
Any situation that threatens your family’s safety, health, or property is considered an emergency. Common examples include total loss of heat during freezing temperatures, complete AC failure in extreme summer heat, gas or refrigerant leaks, sparking electrical components, smoking or burning odors from the air handler, or flooding around the indoor unit. If you are unsure, call us—our dispatcher will help you determine whether immediate service is necessary.
How fast can your technicians reach my home or business?
Because our service hub is located right here in Lenoir City, a certified technician can normally be at your door within 60–90 minutes of your call, day or night. During widespread weather events we prioritize calls based on severity—homes with infants, elderly occupants, medical conditions, or potential property damage are routed first—but we strive to reach every customer as quickly as road conditions allow.
Are you really available 24/7, including weekends and holidays?
Yes. Our emergency hotline is staffed around the clock, 365 days a year. Whether it’s 2 a.m. on a Tuesday or Thanksgiving afternoon, you’ll always reach a live local dispatcher who can mobilize an on-call technician. We keep fully stocked service vehicles ready after hours so most repairs can be completed in a single visit.
What types and brands of heating and cooling systems do you repair?
Our EPA-certified technicians are trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, central air conditioners, ductless mini-splits, packaged rooftop units, and geothermal systems. We service all major brands—including Trane, Carrier, Lennox, Rheem, Goodman, York, Bryant, and American Standard—as well as many specialty and older models that other companies no longer support.
Will I pay a higher rate for emergency or after-hours service?
There is a small after-hours diagnostic fee to cover overtime labor and dispatch costs, but our repair pricing remains the same as it is during regular business hours. Once your technician identifies the problem, you’ll receive a written, upfront quote before any work begins—no hidden charges and no surprise mark-ups. We also offer financing options on larger repairs to ease the unexpected expense.
What can I do to avoid another emergency breakdown?
The best defense is preventive maintenance. After completing your repair, our technician will perform a complimentary safety and efficiency check, explain what caused the failure, and recommend steps such as changing filters regularly, clearing debris from outdoor units, and scheduling bi-annual tune-ups. Enrolling in our Comfort Club maintenance plan provides two precision inspections per year, priority scheduling, discounted parts, and the peace of mind that small issues are caught before they become emergencies.