Emergency Service

Emergency Service | Heat Repair | Heating and Air Conditioning | Lookout Mountain

When the sun dips behind Lookout Mountain and the chill rolls in, there’s no time to wait for comfort. HEP’s emergency service team arrives fast, ready to diagnose and deliver precision heat repair that gets your home warm again before the cold has a chance to settle. From gas furnaces and heat pumps to hybrid systems, our certified technicians know the quirks of local HVAC setups and carry the parts to fix most issues on the spot.

Day or night, you’ll reach a live dispatcher—never an answering machine—who can dispatch a fully stocked truck to your door. Transparent pricing, respectful clean-up, and a satisfaction guarantee mean you can focus on relaxing while we restore dependable heat. Trust the hometown pros who’ve kept Lookout Mountain families cozy for decades, and breathe easy knowing HEP is always on call when you need us most.

FAQs

What situations count as a heating emergency and when should I call for immediate service?

A heating emergency is any situation where your home is without heat in cold weather, you smell gas, hear unusual noises such as banging or screeching, see sparks or smoke coming from the furnace, or experience rapidly dropping indoor temperatures that could endanger family members or pets. If your thermostat is set correctly but the system will not turn on—or it cycles on and off without warming the home—call us right away. In Lookout Mountain’s winter climate, prolonged exposure to low temperatures can lead to frozen pipes and health risks, so it’s best to err on the side of caution and request emergency service.

Are your technicians really available 24/7 in Lookout Mountain?

Yes. Our emergency team is on call 24 hours a day, 7 days a week, including weekends and holidays. When you call, you will speak to a live dispatcher—never a voicemail—who will gather your information and immediately route the closest on-duty technician. Because we base a service truck inside the Lookout Mountain area, typical travel time is short even during off-hours or bad weather.

How quickly can you arrive, and how long does an emergency heat repair usually take?

Most customers in Lookout Mountain see a technician at their door within 60–90 minutes of placing the call, depending on road conditions and current demand. Once on site, we perform a safety inspection and diagnostic test that usually takes 15–30 minutes. Common repairs—such as igniter replacement, flame sensor cleaning, blower motor resets, or thermostat wiring fixes—can often be completed within the first hour. More complex issues, like heat exchanger cracks or control board failures, may take several hours or require a return visit if specialty parts are needed. We stock the most frequently used components on our trucks to minimize downtime.

What types and brands of heating systems can you repair in an emergency?

Our licensed HVAC technicians are trained to service gas furnaces, electric furnaces, heat pumps, dual-fuel systems, and ductless mini-splits from all major manufacturers, including Trane, Carrier, Lennox, Rheem, Goodman, York, American Standard, and Mitsubishi Electric. We also handle auxiliary equipment like smart thermostats, humidifiers, and air handlers. Because we maintain distributor relationships in the Chattanooga metro area, we can source OEM parts quickly if they are not already on our trucks.

How much will an emergency heat repair cost, and do you offer upfront estimates?

Emergency service calls include a flat diagnostic fee that covers travel and system evaluation. After diagnosing the problem, the technician will present you with a written, upfront estimate for labor and any needed parts before work begins. We charge by the job—not by the hour—so the quoted price will not change even if the repair takes longer than expected. Financing options and major credit cards are accepted, and we honor manufacturer warranties on eligible parts. If the repair cost is significant compared to the age of your system, we will also provide replacement options so you can make an informed decision.

Is there anything I can do while waiting for the technician to prevent further damage or stay safe?

Yes. Turn off the furnace at the shut-off switch or breaker if you smell gas, see sparks, or notice burning odors. If you suspect a gas leak, exit the home, call 911, and then contact us. For loss of heat without safety concerns, set the thermostat to "off" to prevent short-cycling, close windows and doors, and use space heaters safely (maintaining at least three feet of clearance) to keep critical rooms warm. Open cabinet doors under sinks to allow warmer air to circulate around pipes. Have your model and serial number ready to help us bring correct parts, and clear a path to the equipment so the technician can work efficiently.