Emergency Calls
Emergency Calls | Heating and Air Conditioning | Lookout Mountain
When Lookout Mountain nights turn frigid or summer days suddenly scorch, HEP’s emergency team is only a call away. With trucks stocked and technicians on standby 24/7, we rush to restore comfort the moment your system falters, arriving equipped to diagnose and repair most issues on the first visit. Our locally based pros know the quirks of mountain weather, and they bring the experience—and empathy—to calm your nerves while they fix the problem.
From urgent furnace failures to AC breakdowns, we tackle every facet of heating and air conditioning without overtime surprises or pushy upsells. Transparent pricing, rock-solid warranties, and a commitment to tidy, respectful service mean you can relax while we get your home back to the perfect temperature. Call HEP anytime, and let us turn an emergency into a fast, hassle-free solution.
FAQs
What situations are considered an HVAC emergency in Lookout Mountain?
Any heating or cooling issue that threatens your family’s safety, comfort, or property qualifies as an emergency. Examples include complete loss of heat in freezing weather, AC failure during extreme heat, refrigerant or gas leaks, smoking or sparking equipment, carbon-monoxide alarms, and flooding due to a frozen or burst condensate line. If you are unsure, call us—our dispatcher will help determine whether an immediate visit is recommended.
How fast can you arrive for an emergency call in Lookout Mountain?
Our on-call technicians live and stage parts locally, allowing us to reach most homes on the mountain within 60 minutes—often sooner. During severe weather or peak demand, we triage calls by urgency (health risks and system leaks first) but still aim for same-hour arrival whenever possible.
Do you charge after-hours or holiday fees?
Because emergency service requires rapid response and overtime staffing, a modest after-hours diagnostic fee applies to calls placed outside our regular 8 a.m.–5 p.m. schedule, on weekends, and on major holidays. The technician will quote that fee—and any repair costs—before work begins, so there are never surprises. Maintenance-plan members receive 20 % off after-hours charges.
What HVAC systems do you service during emergencies?
Our EPA-certified technicians are trained to repair gas and electric furnaces, heat pumps, central air conditioners, mini-splits, packaged rooftop units, and geothermal systems. We carry the most common OEM and universal parts on our trucks to fix 80 % of emergency issues in a single visit, regardless of brand or system age.
Is there anything I should do before the technician arrives?
Yes—first, turn off the system at the thermostat or breaker if you notice burning smells, sparks, or leaking water to prevent further damage. For no-heat calls, close doors to unused rooms and place towels at gaps to conserve warmth. For AC failures in summer, close blinds to block solar gain. If it is safe, clear pets, obstacles, and vehicles from the work area and have your unit’s model number available; this helps us complete repairs faster.
Do you guarantee emergency repairs?
Absolutely. All parts installed during an emergency visit carry a 1-year replacement warranty, and our labor is guaranteed for 30 days. If the same problem reoccurs within that period, we will return at no charge. We also provide written recommendations for long-term solutions when a unit is nearing the end of its life, so you can plan upgrades instead of facing repeated emergencies.