Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Louisville
When sticky Louisville heat or a surprise system failure threatens your comfort, HEP’s emergency service springs into action. Our certified technicians are on call 24/7, equipped with the latest diagnostic tools and a truckload of genuine parts, so most repairs are finished on the very first visit. We respect your time, provide up-front pricing, and back every fix with a satisfaction guarantee—because your peace of mind matters as much as a cool home.
Beyond rapid repairs, we’re your partner for long-term efficiency. Whether you need routine tune-ups, a high-efficiency upgrade, or honest advice on improving indoor air quality, our team tailors solutions to the unique demands of Louisville’s climate. Trust HEP to keep your air conditioning running flawlessly, lower your energy bills, and restore the refreshing chill you depend on—day or night.
FAQs
Do you really provide 24/7 emergency air-conditioning service in Louisville?
Yes. Our HVAC team is on call 24 hours a day, 7 days a week, including weekends and holidays. When your AC quits in the middle of a humid Louisville night or on a scorching summer afternoon, you can reach us at the same main number. A live dispatcher will gather your information, contact the on-duty technician, and send help immediately.
How fast can a technician arrive at my Louisville home or business after I call?
Response times vary by weather, traffic, and call volume, but most clients in the metro area see a certified technician at their door within 60–90 minutes. We strategically stage fully stocked service vans around Jefferson County so a tech can head toward your address as soon as the job is assigned. If extreme weather or events slow travel, we keep you updated by phone or text until help arrives.
What kind of problems qualify as an emergency AC repair?
Any issue that threatens safety, property, or comfort can be treated as an emergency: complete system failure during heat advisories, electrical burning smells, smoke coming from the air handler, refrigerant leaks, frozen coils that cause water damage, or a senior or medically fragile occupant who depends on cooling. If you are unsure, call us and we will determine whether an immediate visit is needed.
How much does emergency air-conditioning service cost?
Because emergencies occur outside normal business hours, a modest after-hours diagnostic fee is added to our standard daytime rate. Once the technician identifies the problem, you receive a flat-rate repair quote that includes labor, parts, and warranty—no hidden overtime or mileage charges. If you approve the quote, most repairs are finished on the spot with parts from our truck inventory.
Do you service all air-conditioner brands and models?
Absolutely. Our NATE-certified technicians are trained on every major manufacturer, including Trane, Carrier, Lennox, Goodman, Rheem, York, and Mitsubishi mini-splits. We maintain an extensive parts inventory and have access to local distributors for less common components. Older or discontinued units can often be repaired as well, though in some cases the technician may recommend replacement if parts are unavailable or costs exceed the unit’s value.
Will you help prevent future breakdowns after the emergency is fixed?
Yes. Once the cooling is restored, the technician performs a full system check—cleaning coils, tightening electrical connections, checking refrigerant charge, and inspecting air flow—to identify any underlying issues. Before leaving, we provide a written report and suggest a preventive maintenance plan tailored to Louisville’s climate. Enrolling in our Comfort Club entitles you to seasonal tune-ups, priority scheduling, and discounted repairs, significantly reducing the likelihood of another emergency call.