Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Louisville
When a crisp Ohio River wind slips through Louisville’s neighborhoods, homeowners know they can count on HEP’s certified technicians for prompt, precision heat repair. We’re local experts who arrive on time, diagnose the issue right the first time, and explain every option in plain language—no confusing jargon or surprise fees. From historic Highlands bungalows to brand-new builds in Middletown, our team treats every furnace, boiler, and heat pump with the same respect we’d give our own.
Our technicians carry advanced diagnostic tools and a truck stocked with genuine parts, so most fixes are completed in a single visit. You’ll feel the difference not only in restored warmth but also in quieter operation and lower energy bills. Plus, every repair is backed by a satisfaction guarantee and supported by 24/7 emergency service—because Louisville winters don’t wait, and neither should you.
FAQs
How quickly can your certified technicians respond to an emergency heat repair in Louisville?
Because we staff a live dispatcher 24/7 and our technicians are based throughout Jefferson County, we can usually be at your door within 2–4 hours of your call—often sooner during normal business hours. In severe weather or city-wide outages we triage the most vulnerable customers first (homes with infants, seniors, or medical equipment). No matter the situation, you will receive a confirmed arrival window and real-time text updates so you know exactly when help is on the way.
Are your heating technicians licensed, certified, and insured?
Yes. Every technician holds a current Kentucky HVAC Journeyman or Master license, carries EPA Section 608 refrigerant handling certification, and is NATE-certified in heat pump and gas furnace service. Our company maintains $2 million in general liability coverage and full workers’ compensation insurance, so you are completely protected while we are on your property.
What kinds of heating systems do you service and repair?
We repair virtually every residential and light-commercial heating appliance used in the Louisville area, including: • Natural-gas and propane furnaces (single-stage, two-stage, and modulating) • Heat pumps and dual-fuel systems • High-efficiency condensing boilers and standard hydronic boilers • Ductless mini-split heat pumps • Packaged rooftop units • Hybrid systems that integrate geothermal loops or solar thermal add-ons We keep common OEM and universal replacement parts on our trucks so most jobs are completed in a single visit.
How much does a typical heat repair cost?
Costs vary with the complexity of the problem, but here are typical ranges for Louisville in 2024: • Diagnostic/Trip Fee: $79–$119 (waived with repair) • Simple fixes such as igniter or flame sensor replacement: $150–$275 total • Blower motor, inducer motor, or control board replacement: $450–$950 • Major component failures such as heat exchanger or compressor: $1,200–$2,500 Before any work begins you receive a written quote that lists parts, labor, and tax so there are no surprises. Financing and low-interest payment plans are available for repairs over $500.
Do you offer warranties or guarantees on your heat repair work?
All repairs come with a 1-year labor warranty—if the same component we replaced fails within twelve months, we fix it again at no charge. Most OEM parts carry additional manufacturer warranties of 1–10 years. On system controls where universal parts are used, we provide a minimum 2-year replacement guarantee. In addition, every customer enjoys our 100 percent satisfaction promise: if you are unhappy with our workmanship for any reason within the first 30 days, we will return and correct the issue at no additional cost.
How do I know whether I should repair my heater or replace it altogether?
We recommend considering replacement when one or more of the following apply: • The unit is 12–15 years old (heat pumps) or 15–20 years old (gas furnaces) and faces a repair exceeding 25 percent of the cost of a new system. • The heat exchanger is cracked or the compressor is shorted—both are high-ticket items that often signal end-of-life. • Your utility bills have risen sharply despite regular maintenance, indicating declining efficiency. • You experience frequent breakdowns (two or more repairs in a single heating season). Our technician will perform a full load calculation, review your options, and provide side-by-side pricing so you can make an informed, budget-friendly decision that meets Louisville Metro HVAC code requirements and LG&E rebate programs.