Diagnose And Repair
Diagnose And Repair | Heat Repair | Heating and Air Conditioning | Louisville
When the Ohio River winds bring an unexpected chill to Louisville, you need an HVAC team that responds as quickly as temperatures drop. HEP’s licensed technicians arrive with advanced diagnostic tools, clear communication, and a van stocked for on-the-spot heat repair, so you’re never left shivering while waiting for parts. From strange noises in a gas furnace to an electric heat pump that just won’t start, we pinpoint the root cause and restore warmth with precision—and back every fix with a satisfaction guarantee.
We treat your home like our own: laying down protective coverings, explaining every option in plain language, and offering upfront, no-surprise pricing. Whether it’s a midnight emergency or a routine tune-up, HEP combines small-town courtesy with big-city expertise, keeping Louisville families comfortable season after season.
FAQs
How fast can you respond to a no-heat emergency in Louisville?
Because heating outages can be dangerous in winter, we provide 24/7 emergency service across Jefferson County and surrounding areas. Calls received before 10 p.m. usually see a technician at your door within 2–3 hours; after-hours or severe-weather calls are prioritized and typically handled within 4 hours. Our trucks are fully stocked, so in most cases we restore heat on the first visit.
What warning signs tell me I should schedule a professional heating repair?
Contact us if you notice any of the following: uneven or no airflow, furnace short-cycling (starting and stopping frequently), strange odors (burning, chemical, or musty smells), new noises such as banging or squealing, higher-than-normal gas or electric bills, frequent tripped breakers, or if your thermostat never reaches the set temperature. Ignoring these symptoms can turn a minor issue into a costly breakdown.
Do you work on all brands and types of heating systems?
Yes. Our EPA-certified technicians repair gas and electric furnaces, heat pumps, packaged HVAC units, mini-splits, and boilers from all major manufacturers, including Trane, Carrier, Lennox, Goodman, Rheem, York, and American Standard. We use OEM or high-quality aftermarket parts and keep common components—igniters, pressure switches, blower motors, capacitors, control boards—on the truck for faster repairs.
What is included in your diagnostic visit and how much does it cost?
The diagnostic fee—$89 for weekday visits and $119 for nights/weekends—covers a full performance check: thermostat calibration, electrical continuity testing, gas pressure verification, combustion analysis, airflow measurement, refrigerant evaluation (for heat pumps), and safety inspections of heat exchangers and venting. After pinpointing the cause, we present a flat-rate quote before any work begins, so you know the total cost up front.
Are your technicians certified, licensed, and insured?
Absolutely. All field technicians hold Kentucky HVAC Journeyman or Master licenses, are NATE-certified for heating and cooling diagnostics, and complete annual factory training. The company carries $2 million in general liability and workers’ compensation insurance, protecting your home and our staff during every service call.
How can I avoid future heating breakdowns after the repair?
The best prevention is routine maintenance: replace 1-inch filters every 1–3 months, keep supply and return vents unobstructed, and schedule a professional tune-up each fall to clean burners, tighten electrical connections, lubricate motors, and verify safety controls. Consider enrolling in our Comfort Club plan, which includes biannual inspections, 15 % repair discounts, priority scheduling, and extended part warranties, saving money and reducing the likelihood of unexpected failures.