24/7 Emergency Repair
24/7 Emergency Repair | Heating and Air Conditioning | Louisville
When your comfort is on the line at 2 a.m. or during a sweltering July afternoon, HEP’s Louisville team answers the call—every time. Our certified technicians arrive fast with fully stocked trucks, ready to diagnose and fix any heating and air conditioning emergency on the spot. From sudden furnace failures to AC breakdowns, we restore safe, even temperatures in record time so you can get back to sleeping, working, and living without worry.
Backed by transparent pricing, industry-leading warranties, and genuine Southern hospitality, we make urgent repairs feel refreshingly simple. One call or click connects you to live local support 24/7, 365 days a year. Don’t sweat the unexpected—trust HEP to keep Louisville comfortable around the clock.
FAQs
What situations count as an HVAC emergency, and when should I call for 24/7 service?
Any time your heating or cooling system stops working during extreme outdoor temperatures, emits burning or electrical odors, leaks water or refrigerant, trips breakers repeatedly, or simply will not turn on, it is considered an emergency. Because Louisville’s summers can reach the 90s and winters can dip below freezing, lack of climate control can quickly become unsafe for children, seniors, and pets. If you are unsure, call—our dispatcher will help you decide whether immediate service is needed.
How fast can an emergency technician reach my home or business in Louisville?
We have fully stocked service vans stationed throughout Jefferson County and surrounding areas. Once your call is logged, a technician is typically dispatched within 15 minutes. Average arrival time inside the I-264 loop is 60 minutes or less, and 60–90 minutes for outer suburbs such as Fern Creek, Prospect, and Shively—even at 2 a.m. Holiday and severe-weather response times may vary, but our goal is always to reach you as quickly and safely as road conditions allow.
Do you repair all brands and types of heating and air conditioning equipment?
Yes. Our NATE-certified technicians are trained on gas and electric furnaces, heat pumps, central air conditioners, ductless mini-splits, rooftop units, and commercial packaged systems from major brands such as Trane, Carrier, Lennox, Goodman, Rheem, York, Daikin, and more. Each truck carries a broad inventory of universal replacement parts, so most emergencies are resolved in a single visit.
How much does 24/7 emergency HVAC service cost?
We charge a flat diagnostic fee that covers travel to your location and a full system evaluation, no matter the time of day. After diagnosing the issue, you receive an upfront repair quote—including parts, labor, and warranty—before any work begins. There are no hidden overtime multipliers or after-hours surcharges beyond the published emergency diagnostic fee. We also offer financing options for larger repairs or system replacements.
Are your emergency HVAC technicians licensed, insured, and background-checked?
Absolutely. All field personnel hold Kentucky HVAC Master or Journeyman licenses, carry full liability and workers’ compensation insurance, and undergo annual background checks and drug screening. Technicians complete continued-education courses on the latest HVAC technologies and safety procedures, so you can feel confident letting them into your home at any hour.
What steps can I take after the repair to avoid future HVAC emergencies?
We recommend enrolling in our Preventive Maintenance Plan, which includes two seasonal tune-ups, priority scheduling, and discounts on parts. Change air filters every 1–3 months, keep outdoor condenser coils clear of debris, and schedule professional service at the first sign of unusual noises, uneven temperatures, or rising utility bills. Our technician will provide a personalized maintenance checklist before leaving your property.