Emergency Repairs

Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Luttrell

When your Luttrell home feels more like a sauna than a sanctuary, HEP’s emergency repairs team arrives ready to restore cool comfort in a hurry. Our seasoned technicians answer calls 24/7, stocked with the parts and expertise to diagnose issues on the spot—from refrigerant leaks and frozen coils to faulty thermostats. We understand that every minute without reliable air conditioning is a minute too long, so we prioritize rapid response times and clear, upfront pricing that never leaves you guessing.

Beyond quick fixes, we focus on lasting solutions. After your immediate crisis is solved, we walk you through preventive tips and affordable maintenance plans that keep energy costs low and system life high. Whether you need a middle-of-the-night restart, a full-system replacement, or simply honest advice on how to get the most out of your current setup, HEP is the hometown partner Luttrell trusts for dependable, worry-free air conditioning care.

FAQs

What constitutes an air-conditioning emergency in Luttrell?

Any situation that threatens your family’s safety, comfort, or the integrity of the equipment is considered an emergency. Typical examples include a total system shutdown during a summer heatwave, electrical burning smells, refrigerant leaks, icy coils that cause water damage, or loud grinding or screeching sounds that suggest imminent compressor failure. Because Luttrell’s summer humidity can push heat indexes above 100 °F, loss of cooling can quickly become a health risk—especially for infants, seniors, and pets—so call us 24/7 if you experience any of these issues.

How fast can a technician get to my home, and what parts of Luttrell do you service?

We keep fully stocked service vehicles on standby in Union County, allowing us to reach most Luttrell addresses—whether you’re near Luttrell Elementary, along State Route 131, or in surrounding rural areas—within 60–90 minutes. Our dispatch system tracks the closest on-call technician, so even after midnight or on holidays we can provide rapid service. If severe weather or road closures delay our arrival, our dispatcher will keep you updated in real time.

Do you work on all brands and ages of heating and air-conditioning equipment?

Yes. Our EPA-certified technicians are factory-trained on major manufacturers such as Trane, Carrier, Rheem, Lennox, Goodman, and Mitsubishi, but we also service lesser-known and older units that may be out of warranty. We carry a broad inventory of universal parts—capacitors, contactors, blower motors, fuses, and refrigerants like R-410A and R-22 alternatives—so most emergency repairs are completed on the first visit.

What should I do while I’m waiting for the emergency repair crew to arrive?

1. Turn off the thermostat to prevent further damage if you hear grinding, smell burning, see smoke, or notice water pooling around the air handler. 2. Check and replace your return-air filter if it is clogged; restricted airflow can cause freezing and shutdowns. 3. Make note of any error codes flashing on the indoor unit or smart thermostat—our technician will use that information. 4. Ensure pets are secured and pathways to the indoor air handler and outdoor condenser are clear, so we can work quickly once we arrive. 5. If temperatures are extreme, relocate vulnerable family members to a cool area of the house, use ceiling fans, and stay hydrated until cooling is restored.

Will an emergency repair void my manufacturer or home-warranty coverage?

No. Because we are a Tennessee-licensed HVAC contractor (#CMC-C XXXXX) and carry full liability and workers’ comp insurance, our repairs meet or exceed manufacturer specifications. We use OEM or approved aftermarket parts and follow proper refrigerant handling protocols, preserving both factory and third-party home-warranty coverage. We also document the diagnosis and repair in writing, which you can submit to your warranty provider if needed.

How are emergency repair costs calculated, and are there after-hours fees?

Our pricing is transparent: you pay a flat diagnostic fee that varies slightly for after-hours calls, plus the cost of parts and a fixed labor rate shown on our price sheet before any work begins. We waive the diagnostic fee if you authorize the repair. For repairs over $500, we offer same-day financing options with no interest for 6 months (subject to credit approval). If your system is beyond repair, we can provide a written replacement quote on the spot—and the emergency visit fee is credited toward the new installation if you proceed within 30 days.