24/7 Emergency Response
24/7 Emergency Response | Heating and Air Conditioning | Luttrell
When Luttrell nights turn icy or a summer heatwave strikes at dawn, you can count on HEP’s 24/7 emergency response team to restore comfort fast. One call and local, certified technicians race to your door—vans stocked with parts, tools, and the know-how to fix any model of heating and air conditioning equipment on the spot. We respect your home, arrive when we say we will, and keep you informed every step of the way, so the only surprise is how quickly the chill (or swelter) disappears.
Day or night, holidays included, HEP stands behind every repair with transparent pricing and a satisfaction guarantee. From burst heat pumps to silent AC compressors, our experts troubleshoot efficiently, explain your options in plain language, and work until the job is done right. When your comfort can’t wait, choose the Luttrell neighbors who never clock out—HEP, always ready to bring the perfect temperature back to your life.
FAQs
What situations are considered an HVAC emergency, and when should I call for 24/7 service?
Any time your heating or cooling system stops working during extreme temperatures, is leaking water or refrigerant, is tripping breakers, is emitting a burning smell, or is making loud grinding or screeching noises, it’s an emergency. These issues can quickly cause property damage or health risks. If you’re in Luttrell and notice any of these signs—especially at night, on weekends, or on holidays—call our emergency line immediately. Our dispatchers are available 24/7 and will prioritize your call based on urgency.
How fast can your technicians reach my home in Luttrell after I place an emergency call?
Because we keep a rotating on-call team stationed in Union County, the average arrival time inside the Luttrell city limits is 60–90 minutes. During severe weather or high-volume events we’ll give you an accurate ETA while you’re on the phone, and we’ll stay in touch via text or call until your technician is on site. Our goal is to restore safe heating or cooling on the first visit whenever possible.
Do you charge extra for late-night, weekend, or holiday HVAC service?
We do not add an "overtime" premium to our diagnostic fee just because you call after hours. The initial trip/diagnostic charge is the same 24/7. If repairs are required, you will approve all pricing up front. Only specialty parts ordered from manufacturers or wholesalers may incur additional costs, but we’ll explain every option before any work begins.
What brands and types of systems can your emergency team repair?
Our technicians are factory-trained and EPA-certified to service all major brands, including Trane, Carrier, Rheem, Lennox, Bryant, Goodman, York, and American Standard. We handle gas furnaces, heat pumps, straight A/C systems, ductless mini-splits, and packaged units up to 25 tons. If your system is under warranty, we can process most parts claims on your behalf.
Is there anything I should do before the technician arrives?
Yes. 1) Turn off the system at the thermostat and breaker if you smell burning or see sparks. 2) Move pets to a safe room and clear a 3-foot workspace around the indoor and outdoor units. 3) If there is water leaking, place a pan or towels underneath to limit damage. 4) Have your recent maintenance records or warranty documents ready if available. Following these steps helps us diagnose and fix the problem faster once we arrive.
What happens if my system needs a part that isn’t in the truck stock?
For common failures we carry a full inventory of universal motors, capacitors, contactors, ignitors, and refrigerant on our trucks. If a proprietary part must be ordered, we’ll locate the fastest supply option—often next-morning pickup from Knoxville or express shipping. In the meantime, we can provide temporary solutions such as portable heaters, window A/C units, or refrigerant recovery and system isolation to keep you safe and comfortable until the permanent repair is complete.